Regional Customer Service Manager jobs in Vermont

Full-Time Training Coordinator

Salary starting at $85,572 - $90,659 with an additional 6% toward 401K

The primary responsibility for this position is to coordinate the training and education of Regional Ambulance Service Field Staff and continuing education programs. Focusing on meeting National,State and local training requirements.

To include:

• Maintains accurate training records for Field Staff as required by the State EMS office and Regional Ambulance Service
• Schedule monthly training to cover the two year mandatory subject topics of both BLS and ALS providers
• Provide quality assurance for all training and instructors for Regional Ambulance Service
• Provide Field Staff skills verification
• Provide in-service training on new equipment / procedures
• Review of State and local protocols
• Gather statistical information as directed by the Chief Executive Administrator or Deputy Chief of Operations
• Maintain adequate equipment and resources for all training programs to include ACLS, PALS, CPR, AMLS, PHTLS
• Maintain inventory sheet of training equipment
• Obtain and maintain adequate amounts of equipment and resource materials for all training programs as approved by the Chief Executive Administrator
• Maintain and repair the training equipment as needed
• Provide written monthly training reports to the Deputy Chief of Operations
• Determine the need for additional training topics and courses
• Makes recommendations concerning training matters to the Chief Executive Administrator and/or Deputy Chief of Operations

This position works as an active field provider functioning as a team leader providing team-focused training, mentoring and development of new and current field providers.

Qualifications and Requirements:

• Current Nationally Registered Advanced EMT and the ability to obtain a Vermont certification upon hire;
• Certification: ACLS, PALS, AHA, BLS CPR
• Education: High School or equivalent
• Valid Driver’s License
• Must be able to pass:
• Physical Agility Testing
• Background Check
• Drug Screen

Regional Ambulance Service, Inc.

Rutland, Vermont

Regional Ambulance Service, Inc. is the premier ambulance service located in Rutland, Vermont and is the state’s busiest EMS provider. We cover the City of Rutland and its 11 surrounding towns. Providing primary 911 call response, paramedic intercepts, and interfacility patient transfers to the Critical Care level. Regional Ambulance Service averages 11,000 calls annually. Our motto is: “Serving people 1st with pride, proficiency and Professionalism.

Rutland is the 5th largest city in Vermont. Just 65 miles north of the Massachusetts border, 35 miles west of the New Hampshire border, and 20 miles east of the New York border. We are just minutes away from world-class skiing, hiking and mountain biking trails. The region is surrounded by quiet lakes and ponds for paddling, boating, swimming and fishing.

We have a full-time training center where you will have access to a variety of classes:

• AHA CPR/BLS Provider
• AHA ACLS
• AHA PALS
• AMLS Certification
• PEPP Certification
• PHTLS Certification
• Flight Bridge Course

All of our ambulances are equipped to the ALS level, to include:

• LUCAS 3
• Stryker Powerload Systems
• LifePak 15 Version 4
• McGrath Digital Laryngoscopes
• B Braun IV Pumps

BENEFITS:

Regional Ambulance Service offers its full-time employees the following benefits:

• Medical, Dental and Vision Insurance
• 401(k)
• Disability and Life Insurance
• Paid Time Off
• Vacation Time
• Paid Holidays
• Parental Leave
• Sign On bonus
• Tuition loan reimbursement
• Employee Assistance Program (EAS)
• Employee Discounts
• Company Provided Uniform Shirts
• Annual Uniform Allowance

FLEXIBLE SCHEDULE:

• A minimum of 48 hour work week on a flexible work schedule as determined by the Service

Job Type: Full-time

Pay: $31.63 - $33.52 per hour

Expected hours: 48 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Signing bonus

Education:

• High school or equivalent (Required)

License/Certification:

• Certification: ACLS, PALS, AHA BLS CPR (Preferred)
• National Registry AEMT (Required)

Ability to Relocate:

• Rutland, VT 05701: Relocate before starting work (Required)

Work Location: In person