Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
FLS Transportation is actively seeking a Customer Service Representative in their Scarborough, ON branch.
This candidate MUST SPEAK BOTH SPANISH AND ENGLISH to be considered.
Job duties include but not limited to:
• Supporting all service requirements of assigned FLS Customers to exceed expectations
• Identifying the service requirements and information required for each Customer shipment
• Entering all relevant shipment data and information into FLS’s TMS
• Verifying rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS
• Problem-solving Customer specific issues from the point of order placement through to completion
• Updating Customers with shipment status updates as required
• Pro-actively communicating any service issues or delays to Customers
• Maintaining the highest level of professionalism when dealing with any FLS Customers
• Other duties and responsibilities as assigned by your supervisor.
0 Regional Customer Service Manager jobs found in Saco, ME area