Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We would love to have you join the Trav’s Outfitter team!
Overview: Footwear Customer Service Manager - FULL TIME
What it takes to be a Trav’s Outfitter Expert:
Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Hi, Welcome to Trav’s” & “Thank you”
Culture – 3 core Values
Deliver Value
Compassion for Others
Never Satisfied
Dress Code
Expert Experience:
High School Diploma, or General Education Degree (GED) and 1-2 years of sales/customer service experience is required.
Job Type: Full-time
Salary: $20.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits: