Regional Customer Service Manager jobs in Oregon

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Strategic Partnership Manager: Regional Educator Network
  • Clackamas Education Service District
  • Clackamas, OR FULL_TIME
    • JobID: 1300

      Position Type:
      Manager/Manager
      Date Posted:
      10/26/2023
      Location:
      Teaching & Learning
      Date Available:
      As soon as practical
      Closing Date:
      11/09/2023

      Strategic Partnership Manager,
      Regional Educator Network (REN)
      Location: Sunnybrook Campus (Clackamas, OR) and Ainsworth Campus (Ainsworth, OR)
      Schedule: 8 hours per day / 5 days per week / Year-Round Calendar

      Clackamas ESD strives to infuse equity in all our programs and bodies of work by maintaining an inclusive, barrier-free environment in which everyone participates and fully benefits.

      Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in the job description. We are most interested in finding the best candidate for the job, and that candidate may be the one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position, or how this would be determined, please feel free to contact Human Resources at hr@clackesd.org to discuss your application.

      Find your "why" with Clackamas ESD
      At Clackamas Education Service District, our mission is to lead, serve and innovate for learning. Clackamas ESD provides services in early learning, special education, technology and teacher/staff support to Clackamas County school districts. We ensure students and families in all of our communities — big and small — have access to equitable education services. Learn more.

      About the program:
      We ask a lot of our educators, and we’ve long known they need more support to help students reach achievement goals. In 2017, Oregon created the Regional Educator Networks to provide more equitable support for teachers throughout the state. Investment decisions are made using an equity lens to ensure initiatives will meet the needs of the region, not just one district.

      Clackamas ESD leads a regional branch of this effort – the Multnomah-Clackamas Regional Educator Network (MCREN). A collaborative team of educators spanning districts across Multnomah and Clackamas counties came together in 2020 to initiate their work in improving the systems that support educators, from career preparation and recruitment to ongoing professional development and advancement support. They began accepting proposals in fall 2020 to fund projects such as culturally sustaining regional mentor training and anti-racist training for white educators.

      About this position:
      The Strategic Partnership Manager develops and helps manage relationships between the Regional Educator Network, Clackamas Education Service District and Multnomah Education Service District as well as relationships with partnering stakeholders including school districts, nonprofits, grant funding agencies and community-based organizations. The Strategic Partnership Manager creates pipelines for engaging new partners to increase collaboration opportunities across the network and improve scaling of systems improvements. The position involves creating, implementing, collaborating and advising on both internal and external communications projects that effectively promote and advance regional goals and project impact.

      Essential functions:

      • Develops and maintains network relationships
      • Troubleshoots and responds to inquiries from regional, district and community partners
      • Explores opportunities, provides partnership and negotiates to support regional priorities and collaboration
      • Analyzes partnership effectiveness and finds ways to optimize network growth and collaboration
      • Works cross-functionally with design teams, data and evaluation teams and state, district, regional and community partners
      • Collaborates with team to create and distribute communication content, manage website and promote events to multiple audiences
      • Analyzes user engagement data, identifies actionable insight and creates reports on findings for internal and external audiences
      • Organizes and presents reviews of the organization, offering recommendations to strengthen the REN service model
      • Identifies areas for improvement in partner and educator experience, both in services and processes


      Minimum qualifications:

      • Five (5) years of experience in marketing, communications or public relations
      • Bachelor’s degree in marketing, communications, public relations or a related field (additional experience may substitute year for year of education)
      • Working knowledge of user experience indicators, surveys and data analytics
      • Writing, editing, proofreading, layout, design, professional printing and publishing skills
      • Knowledge of current trends in digital and social media
      • Strong communication and interpersonal skills that support relationship and network building and oral presentations
      • Organization and planning skills
      • Problem solving and decision-making skills
      • Project management and time management skills
      • Ability to develop and implement creative, strategic and innovative solutions
      • Self-motivated with a positive and professional approach to management
      • Demonstrated commitment to working collaboratively with diverse individuals and teams

      Preferred qualifications:

      • Experience initiating and driving new partnership opportunities across agencies
      • Experience with spreadsheet analysis, public presentations and data management
      • Ability to effectively communicate complex information in a concise and actionable manner to multiple audiences
      • Experience and achievements in developing networks and partnerships, managing accounts and similar roles

      Salary: Range 7 of the meet and confer salary schedule: $86,962 - $96,170 depending on experience.

      CESD Meet & Confer Salary Schedule 2023-24

      Range
      Step 1
      Step 2
      Step 3
      Step 4

      7
      $86,962
      $90,032
      $93,101
      $96,170

      Benefits:

      • Full medical, dental, and vision insurance with generous district-paid contribution (most employees pay $0 out of pocket to maintain health insurance coverage)
      • Retirement through the Oregon Public Retirement System (PERS) includes pension and individual account program
      • Paid time off, including paid holidays, sick leave, and other personal leave
      • Opportunities to grow with us with generous professional development expense reimbursements
      • Read more about our benefits here

      Retirement plan contributions:
      Clackamas ESD employees working 600 or more hours in a calendar year are eligible for the Oregon Public Employee Retirement, or PERS. There are two components to PERS, including the pension, which is primarily funded by CESD and The Individual Account Program, or IAP, which is funded by a six-percent deduction from your paycheck. If you are new to PERS, your PERS deduction will begin automatically after a six-month waiting period.

      How to apply:
      Submit your application at https://www.applitrack.com/clackesd/onlineapp/. Applications for this position must be submitted by 11:59 PM on the listed closing date and must include:

      • Cover Letter
      • Resume
      • Completed application form

      Clackamas Education Service District is proud to be an equal opportunity workplace. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce along with the students and families that we serve.

      Clackamas ESD policy provides veterans and disabled veterans with preference as required by law.


      Attachment(s):
      • Job Description: Strategic Partnership Manager

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Regional Customer Manager (RCM)
  • Fresh Express
  • Portland, OR FULL_TIME
  • Fresh Express Brand is the U.S. market leader of the Value - Added Salads category. We deliver great tasting, nutritious, convenient healthy snacks and ready-to-eat salads to health-conscious consumer...
  • 1 Month Ago

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Regional Service Manager
  • Prime Residential
  • Portland, OR FULL_TIME
  • Our Regional Service Manager (RSM) leads the short- and long-term maintenance objectives of their portfolio of assets, supporting and indirectly supervising a unified team of Service Managers to help ...
  • Just Posted

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Food Service Staff
  • Northwest Regional Education Service District
  • Cloverdale, OR FULL_TIME
  • JobID: 2435 Position Type: Nestucca Valley School District/Nestucca SD - Classified Employee Date Posted: 5/9/2022 Location: Nestucca Valley School District Date Available: ASAP Position Title: Food S...
  • 23 Days Ago

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1.0 FTE Food Service Coordinator
  • Northwest Regional Education Service District
  • Hillsboro, OR FULL_TIME
  • Position Title: Food Service Coordinator Location: Nestucca K8 Reports To: Food Service Director FLSA Status: Nonexempt Salary: Classified Salary Schedule FTE: 1.0 (8 duty hours) Contract Days: 206 GE...
  • 1 Month Ago

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1.0 FTE Food Service Coordinator
  • Northwest Regional Education Service District
  • Cloverdale, OR FULL_TIME
  • JobID: 2969 Position Type: Nestucca Valley School District Date Posted: 2/23/2024 Location: Nestucca Valley School District Date Available: TBD - 7/2024 Closing Date: Open Until Filled Position Title:...
  • 1 Month Ago

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

4
Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Metro Store (35th Ave & Peoria)
  • Phoenix, AZ
  • 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
  • 3/21/2024 12:00:00 AM

7
Customer Service Manager
  • 7th Ave Store (7th ave & Bell Rd)
  • Phoenix, AZ
  • 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Position Description: Responsible for the oversight, leadership...
  • 3/14/2024 12:00:00 AM

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Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

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Customer Service Manager
  • Maricopa Store (Maricopa, Arizona)
  • Maricopa, AZ
  • 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean. Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$136,207 to $192,413

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