Regional Customer Service Manager jobs in Norwich, CT

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Regional Manager
  • Healogics, Inc
  • Norwich, CT FULL_TIME
  • Healogics is hiring a Full-Time Program Director for our Wound Care Center at The Williams W Backus Hospital in Norwich, Connecticut!
     
    Come Heal With Us!

    Find. Treat. Heal. If you feel strongly about this mission, you should Come Heal With Us! Given our commitment to Finding, Treating, and Healing, your schedule can vary to accommodate and prioritize our patients.

    Schedule: Typical clinic hours are Monday through Friday, 8:00 am – 5:00 pm.


    The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is responsible for the complete oversight of the Wound Care Center, to include the following functions: day-to-day center operations, staff management, financial management, quality/performance improvement, and community education. The Program Director/Program Manager is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and the hospital.
     
    The Program Director or Program Manager will be joining a team of compassionate Wound Specialists that have touched the lives of more than 2.5 million people, preserved dignity and restored hope. The impact of healing wounds through innovative care resonates with our wound care doctors, nurses and other specialists who build strong relationships with patients and their families and see lives change.
     
    Program Director or Program Manager Job Responsibilities:

    • Manages the Center’s Operations
    • Manages direct reports in conjunction with the company and hospital HR departments.  This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews.
    • Performs Financial Management
    • Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).
    • Performs other duties as required.
     
    Program Director or Program Manager Education and Experience Requirements:
    • Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience
    • OR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience
    • OR High School Diploma and 4 years or more years of marketing/community education in the healthcare industry or clinical operations experience
    • Management experience preferred
    • All regular U.S. Healogics team members must be at least 18 years of age (may vary by state law).
     
    At Healogics, we believe that a people-first, patient-centered employment experience begins with providing exceptional benefits and compensation. From competitive compensation and tuition reimbursement to a matching 401(k) plan, we provide comprehensive benefits to all full-time Healogics team members.
     
    Why should you Come Heal With Us?
    • People-first, Patient-centered - We view our patients and our teammates as people, first.
    • Serving Others - Be part of a team that helps the large, underserved population of people suffering from chronic wounds.
    • Collaboration - Work with thousands of clinical colleagues, sharing best practices and clinical outcomes.
    • Work/Life Harmony - Healogics clinical staff typically has a weekday schedule, creating more time for family and friends.
    • Locations Nationwide - We have team members healing patients in over 600 locations across the country.
    • National Presence with a Family Feel - Healogics operates locally, with a family feel, but has a national presence and resource base.
    • Committed to Nurse Development - We offer an extensive competency program, tuition reimbursement, and ANCC accredited continuing education.
    • Healthy Working Environment - Operate in an environment that is safe, empowering and satisfying.


    Salary for this position generally ranges between $76100 - $95000 / year. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

    Please contact Victoria.Villanueva@healogics.com for more information!

  • 24 Days Ago

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Customer service
  • American Red Cross
  • Norwich, CT FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 1 Month Ago

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Regional Account Manager - IVIg
  • KabaFusion
  • Danielson, CT FULL_TIME
  • Company DescriptionWhat started as a single pharmacy in 2010 has grown into KabaFusion becoming the largest privately held home infusion company in the country. We have a national network of pharmacie...
  • 21 Days Ago

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Regional Manager DCSS
  • Lowe's
  • Plainfield, CT FULL_TIME
  • What You Will Do To serve and support maintenance personnel and operations in Supply Chain facilities. To drive Lowe’s culture of continuity, efficiency, and store service by ensuring up time, facilit...
  • 22 Days Ago

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Regional Operations Manager II
  • Matrix NAC
  • Norwich, CT FULL_TIME
  • Job Summary The Regional Operations Manager is responsible for managing and coordinating all field labor force to obtain optimum efficiency, performance, progress, and timely completion of project wor...
  • 1 Month Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Willimantic, CT FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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0 Regional Customer Service Manager jobs found in Norwich, CT area

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Online Survey Taker - Remote - Earn up to $25 per survey
  • Earn Haus
  • Norwich, CT
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Online Survey Taker. Earn up to $25 per survey. - Remote
  • Earn Haus
  • New London, CT
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Remote Online Survey Taker. Earn up to $25 per survey
  • Earn Haus
  • Windham, CT
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager $28+/hr
  • MMC Group LP
  • East Hartford, CT
  • Job Description Job Description MMC is looking for you!!! Hours: 8:30am-5pm Pay: $28+/hr Essential Job Duties: Deliver r...
  • 3/27/2024 12:00:00 AM

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Maintenance Customer Service Manager
  • Elite Prospects
  • West Warwick, RI
  • Job Description Job Description We are seeking a Maintenance Customer Service Manager to join our team! You will be resp...
  • 3/27/2024 12:00:00 AM

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Grace by Nia Foxwoods - Restaurant Manager
  • BNEG
  • Mashantucket, CT
  • Description Following the success of our Boston location, owner Nia Grace and Big Night Entertainment Group are bringing...
  • 3/27/2024 12:00:00 AM

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Grounds Worker I
  • Casa Grande Union High School
  • POITION: Grounds Maintenance Worker LOCATION: District Wide - As Assigned REPORTS TO: Grounds Supervisor JOB GOAL: To as...
  • 3/27/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores
  • Providence, RI
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsWest...
  • 3/26/2024 12:00:00 AM

Norwich, known as 'The Rose of New England,' is a city in New London County, Connecticut, United States. The population was 40,493 at the 2010 United States Census. Three rivers, the Yantic, the Shetucket, and the Quinebaug, flow into the city and form its harbor, from which the Thames River flows south to Long Island Sound. According to the United States Census Bureau, the city has a total area of 29.5 square miles (76.4 km2), of which 28.3 sq mi (73.4 km2) is land and 1.2 sq mi (3.0 km2) (3.87%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$144,728 to $204,451
Norwich, Connecticut area prices
were up 1.7% from a year ago

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