Regional Customer Service Manager jobs in New Jersey

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer service representative
  • American Customer Care
  • Bergen, NJ FULL_TIME
  • RESPONSIBILITIES :

    • Handle customer inquiries and complaints
    • Provide information about products and services
    • Troubleshoot and resolve product / service issues and concerns
    • Document and update customer records based on interactions
    • Maintain a knowledge base of the evolving products and services
    • Increase customer retention by implementing creative problem-solving skills
    • Work in one or multiple queues / skill sets over various customer service platforms (email, telephone, social media, etc.)
    • Handle numerous customer inquiries promptly, accurately and efficiently

    TRAINING :

    • Product training (Understanding of our clients’ range of products, ingredients, application, adverse effects, etc.)
    • Systems training (How to use CRM and ACD Tools)
    • On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
    • On-line training
    • Last updated : 2024-03-26

  • Just Posted

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Regional Customer Service/Sales Manager
  • Alpaca Audiology
  • Mountain, NJ FULL_TIME
  • Alpaca Audiology LLC, is looking for a dedicated, supportive Regional Customer Service/Sales Manager who will ensure that sales and customer service objectives for a specific region within the company...
  • 2 Days Ago

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Business Systems Consultant
  • IT Customer Service - POST
  • Trenton, NJ CONTRACTOR
  • Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications.Position is Hybrid; 2 Day...
  • 3 Days Ago

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.Net Developer - W2
  • IT Customer Service - POST
  • Newark, NJ FULL_TIME
  • Job title: Full Stack.Net Developer Location: Newark, NJ The client is looking for a full stack .NET Web/SQL developer who can assume responsibility for developing and maintaining applications built u...
  • 5 Days Ago

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Customer Service Rep
  • Hudson Regional Hospital
  • Secaucus, NJ FULL_TIME
  • Duties: Ensures delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve inquiries.To assist in the resolution of all customer ...
  • 15 Days Ago

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Manager, Customer Insights
  • Educational Testing Service (ETS)
  • Princeton, NJ FULL_TIME
  • Job Description: About ETS: For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality an...
  • 24 Days Ago

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

4
Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Metro Store (35th Ave & Peoria)
  • Phoenix, AZ
  • 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
  • 3/21/2024 12:00:00 AM

7
Customer Service Manager
  • 7th Ave Store (7th ave & Bell Rd)
  • Phoenix, AZ
  • 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Position Description: Responsible for the oversight, leadership...
  • 3/14/2024 12:00:00 AM

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Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

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Customer Service Manager
  • Maricopa Store (Maricopa, Arizona)
  • Maricopa, AZ
  • 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$149,145 to $210,690

Regional Customer Service Manager in Fort Lauderdale, FL
They help identify navigational challenges facing the marine transportation system, and provide the resources and services that promote safe and efficient navigation.
February 05, 2020
Regional Customer Service Manager in Fort Myers, FL
We are looking for a Customer Engagement Specialist to join our Customer Experience Team.
December 02, 2019
Responsible for service business development in the region.
January 07, 2020
Regional Customer Service Manager in Killeen, TX
Steer customer services and parts marketing activities through workshop channel.
December 11, 2019