Regional Customer Service Manager jobs in North Carolina

Halifax Linen Service, a leading provider of advanced linen and uniform programs and services, is seeking a Regional Service Manager with related sales, service, or management experience in the textile, linen, or apparel marketplace to oversee route service representatives, route scheduling and logistics, and team performance for the Wilmington, NC region.  

Regional Service Manager – Role Requirements

This active, hands-on, route service team management role requires 5-7 years of proven route delivery or route service management experience. The Regional Service Manager will oversee route scheduling and logistics and supervise, coach, and support a team of route service representatives responsible for delivering and upselling Halifax’s uniform rental and linen services to diverse customers in the food & beverage, hospitality, healthcare, industrial, and commercial service industries.  The role also requires negotiating and securing contract renewals with defined customers to retain and grow their accounts. (Experience in the textile, linen, or apparel marketplace is a plus.)

Top Performance

Top performance requires a proactive, solution-oriented, hands-on manager with strong skills in mentoring, coaching, and leading a route service-based team.  Top performers will possess the ability to manage customer requirements and logistics, and sales skills to qualify, develop, and influence existing customers and negotiate contract renewals in a highly competitive, contract-based environment. 

The Regional Service Manager role requires strong focus on the following: 

• 50% - Service Team Management & Development – Oversee and lead the team through mentoring, training, and coaching the Route Service Representatives to optimize team performance, productivity, and sales growth. This includes candidate interviewing, supporting new account installation, and mining/upselling current accounts for new business, referrals, or future opportunities. 

• 20% - Route Management, Scheduling and Oversight – Ensure daily oversight and management of route scheduling, staging, product specials, new installs, route check-ins, and debriefings.  Includes off-day route management and coverage as needed to support required deliveries.

• 10% - Existing Customer – Retention & Development – Mine, evaluate, negotiate, and secure contract renewals within defined customer accounts for retention and growth.

• 20% - Administration – Track route service performance, updates, DOT compliant paperwork/reports and collaboration with service, sales, and internal departments to manage customer requirements. 

Since 1946, Halifax Linen Service has been a leader in providing advanced uniform and linen programs and services to   customers in food & beverage, healthcare, hospitality, service and industrial industries throughout North Carolina, South Carolina, Virginia, northern Georgia, and surrounding areas. Advanced laundry management systems, efficient plant operations, green technology, hygienically certified, high-tech equipment and facilities, RFID tracking solutions, and many advanced technology-driven options establish Halifax Linen Service as a high-tech textile solutions provider for the industry. 

• 401(K)
• Dental Insurance
• Major Medical
• Paid time Off (PTO)
• Vision Insurance