Regional Customer Service Manager jobs in Meriden, CT

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Regional Customer Service Manager jobs

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Service Manager - Waterbury CT
  • VIP Tires & Service
  • Waterbury, CT FULL_TIME
  • TITLE: Service Manager                                         REPORTING TO: District Manager / Market Manager          EMPLOYMENT CLASSIFICATION: Exempt   GENERAL SUMMARY:   The Service Manager:   Must be an inspirational leader who lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an exceptional experience for every customer.   Fulfills VIP’s vision where all VIP Professionals love their jobs because they are appreciated, well-prepared, enjoy serving others, and find personal success as a member of the VIP family.   Creates a working environment aligned with VIP’s team culture that attracts and recognizes high-performing, career-minded people, encourages engagement from everyone, and fosters personal growth.   Maintains a safe workplace and ensures compliance with all policies and federal, state and local regulations.   ESSENTIAL DUTIES & RESPONSIBILITIES: Makes sure that workplace safety is Priority #1.  Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. Team Building: Build an Extraordinary Team that delivers a different and better customer experience to every customer Hire the best associates in the area Develop a superior team               Ensure all associates have taken and passed all of their required LMS training Have all associates complete any and all relevant vendor training. Make sure all associates are T.I.A basic automotive service certified Career path with associates during structured associates coaching sessions Sign up associates and provide study material for any applicable ASE certifications Proper scheduling of the team to make sure they are able to meet our customers needs all hours of operation. Effectively communicate with the team throughout the day, daily huddles and bi-monthly store meetings. Monitor e-mail frequently for customer appointments and communication. Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions. Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order. Attend off site meetings and training sessions as needed, typically, several times per year.                                                                           Facility and Equipment Maintenance   Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances. Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs   Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day   Ensures appropriate steps are taken to maintain a clean service department throughout the business day   Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business   Any facility or equipment issues should be entered into the facility or equipment database   Procedural Compliance Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.     Additional Responsibilities (Performs other functions as required.) Communicates with other levels of management as needed to ensure compliance with service standards and company policies   Serves as policy administrator in assigned location     PERFORMANCE MEASURMENT: Achieves all targeted levels of performance as outlined by leadership through various reports.       STANDARD MANAGEMENT WORK WEEK: SCHEDULE: The standard expectation is 5-day work and minimum 50 hours per week. ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team   REQUIRED QUALIFICATIONS:   Knowledge, Skills, and Abilities Strong people management and leadership skills, motivational, supportive, assertive and decisive Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify and implement solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry   Minimum Educational and/or Experience Level Two years related experience in automotive service management Completion of two-year college or technical school program recommended Or an equivalent combination of education and experience   Proven results Certificates, Licenses, and/or Registrations Current, valid driver’s license issued in state of residence Equipment Safety Certification ASE Certification C1– Service Consultant required ASE Certification P2 – Parts Specialist recommended ASE Certification G1 – Maintenance and light repair recommended State Inspection License Required (where applicable)   ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.   Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.   Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.   Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling   Walking Climbing     Kneeling     Crawling     Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21 lbs. Up to 20lbs.     Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
  • 12 Days Ago
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Assistant Service Manager - Waterbury CT
  • VIP Tires & Service
  • Waterbury, CT FULL_TIME
  • TITLE: Assistant Manager REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly GENERAL SUMMARY: The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE b...
  • 12 Days Ago
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Service Manager II - Waterbury CT
  • VIP Tires & Service
  • Waterbury, CT FULL_TIME
  • TITLE: Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The SMII lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP...
  • 12 Days Ago
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Customer Service
  • A.R. Mazzotta
  • Middletown, CT FULL_TIME
  • Our Killingworth area client prides themselves on superior customer service and high ethical standards. They’re looking for a Customer Service Representative to join their busy team to assist with Acc...
  • 20 Days Ago
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Customer service and
  • Molly Maid
  • Cromwell, CT FULL_TIME
  • Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? MMFGH As our lead Salesperson...
  • 1 Day Ago
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Customer Service
  • Ultimate
  • Wolcott, CT FULL_TIME
  • Job Description Ultimate Staffing is looking for a customer service and Data Entry person to join our team. This person would be able to work overtime as needed starting at 7:00 am and working to 5:30...
  • 7 Days Ago
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0 Regional Customer Service Manager jobs found in Meriden, CT area

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Customer Success Manager
  • OperationsInc
  • Norwalk, CT
  • We’re OperationsInc., one of the largest Human Resources Consulting firms in the U.S., headquartered in Norwalk, CT. We ...
  • 4/23/2024 12:00:00 AM
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Customer Success Manager - Virtual/Remote
  • Enumerate
  • Waterbury, CT
  • Job Description Job Description Enumerate is looking for a Customer Success Manager to grow with our team!Our Customer S...
  • 4/22/2024 12:00:00 AM
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Customer Experience Manager
  • The Michael's Companies
  • Hartford, CT
  • Customer Experience Manager page is loaded Customer Experience Manager Apply locations Hanover-7665 Arundel Mills Blvd t...
  • 4/22/2024 12:00:00 AM
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Sales Associate
  • HOT TOPIC
  • Farmington, CT
  • Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience ...
  • 4/22/2024 12:00:00 AM
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Sales Associate
  • HOT TOPIC
  • Waterford, CT
  • Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience ...
  • 4/22/2024 12:00:00 AM
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Customer Service Manager
  • Design Within Reach
  • Stamford, CT
  • **Privacy Preference Center** ** Manage Consent Preferences** Always Active **Privacy Preference Center** ** Manage Cons...
  • 4/21/2024 12:00:00 AM
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Sales Associate
  • HOT TOPIC
  • Trumbull, CT
  • Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience ...
  • 4/21/2024 12:00:00 AM
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Customer Support Manager
  • Glassbox Ltd.
  • Norwich, CT
  • Glassbox is looking for a Customer Support Manager to join our Support team We are Glassbox, a world leader in digital e...
  • 4/19/2024 12:00:00 AM
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About Meriden, Connecticut

According to the United States Census Bureau, the city has a total area of 24.1 square miles (62.5 km²), of which 23.8 square miles (61.5 km²) is land and 0.4 square miles (1.0 km²), or 1.66%, is water. Meriden is a showcase for a number of prominent peaks of the Metacomet Ridge, a mountainous trap rock ridgeline that stretches from Long Island Sound to nearly the Vermont border. Notable peaks in Meriden include the Hanging Hills (West Peak, East Peak, South Mountain, and Cathole Mountain); Lamentation Mountain, Chauncey Peak, and Besek Mountain. Castle Craig, a city landmark for over a centur...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$144,958 to $204,776
Meriden, Connecticut area prices
were up 1.7% from a year ago
View detail

What does a Regional Customer Service Manager do?

Regional Customer Service Manager in Bismarck, ND
Highly organized and follow up skills to ensure good customer service experience.
February 02, 2020
Regional Customer Service Manager in Portsmouth, NH
Join our team as a Regional Operations Analyst and experience the satisfaction of being part of a unique culture.
January 22, 2020
Regional Customer Service Manager in Vineland, NJ
Improve customer service experience, create engaged customers and facilitate organic growth.
January 16, 2020