Regional Customer Service Manager jobs in Macon, GA

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Operations Manager - DCGS Customer Service
  • NANA Regional Corporation
  • Warner, GA OTHER
  • Work Where it Matters.

    RiverTech, an Akima company, is not just another federal professional solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

    At RiverTech, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

    For our shareholders , RiverTech provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

    For our government customers , RiverTech provides innovative solutions to complex engineering and operational challenges and delivers wide-ranging services for mission support, systems engineering, and IT.

    As a RiverTech employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

    Job Summary:

    RiverTech is looking for an operations Manager to work in GA. To join our team of outstanding professionals, apply today!

    Job Responsibilities:

    • Ability to communicate concisely and accurately in technical matters.

    • Extensive knowledge of large, complex aviation and/or communications-electronic ground systems' maintenance programs and their overall support requirements.

    • Develop and execute Material Strategies which support Customer requirements and meet Program objectives.

    • Develop and execute Risk & Opportunity plans to meet program material commitments & proactively manage mitigation plans.

    • Develop and execute material program plans, subcontract management plans (together with the Subcontract Administrator) -Develop and execute risk/opportunity plans to meet program objectives.

    • Advanced Microsoft Excel skillset (i.e. - pivot tables, filters, advanced formulas, macros, external data sources, automation, MS Office Integration, etc.).

    • Balance strategic thinking with tactical application of strategies to programs.

    • Balancing supply and demand to create/maintain executable schedules.

    • Collaborate with Supply Chain functions for support, as needed.

    • Monitor performance metrics and proactively act to address program and functional issues.

    • Provide comprehensive Supply Chain support for gate reviews -Oversight of subcontractor execution performance Broad management experience affording knowledge of contract administration, personnel administration, financial management, CLS, and business administration or specialized knowledge of customer requirements. Supervisory experience required.

    • Responsible for Personnel Management to include Work assignments, Counseling, Overtime assignments, Shifts, and other administrative functions.

    • Responsible for administrative matters to include Development and implementation of SOP's, ISO quality performance and document control, Time Sheet Approvals, Files management, CDRL review and submission, and Administration of certification, licensing and training documentation.

    Minimum Qualifications:

    • 3 years or more experience in a managerial position related to material management supporting DoD weapons systems, CLS and/or supply chain management support in their respective management function, to include 3 years experience working in a DoD supply chain, logistics, and weapons system management environment.

    • Experience with Prime Contract Requirements and Statements of Work (SOW) -Experience with Supplier Statements of Work (SOW).

    • Experience in a 2S0X1 Materials Management Position or Inventory Management Specialist related to CLS and Supply Chain Management preferred.

    • Experience with Operations, Supply Chain / Production Control / Procurement processes and requirements -Experience working in the DoD Aerospace & Defense industry and Federal Acquisition Regulations (FAR).

    Desired Qualifications:

    • A bachelor’s degree or higher in operations management, business or a related field, or a high school diploma or GED with several years of manager or supervisor experience.

    • Ability to build relationships among managers, partners, and employees.

    We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

    Job: Transportation, Logistics & Cargo Handlers

    Travel: No

    Organization: RiverTech, LLC

    Clearance: SECRET

    Shift: Day Job

    Work Type: On-Site

    Req ID: RIV03131

  • 22 Days Ago

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CUSTOMER SERVICE MANAGER
  • All Ways Caring HomeCare
  • EASTMAN, GA FULL_TIME
  • Our Company All Ways Caring HomeCare Overview The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for...
  • 21 Days Ago

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CUSTOMER SERVICE MANAGER
  • All Ways Caring HomeCare
  • PERRY, GA FULL_TIME
  • Our Company All Ways Caring HomeCare Overview The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for...
  • 22 Days Ago

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Customer Service Manager
  • Ingles Markets
  • Barnesville, GA FULL_TIME
  • Location: Barnesville - Store 498: 625 Hwy. 341 South Barnesville GA 30204 Posting End Date: 06/05/2023 Requirements Ideal candidates will possess interpersonal and communication skills which will all...
  • 24 Days Ago

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CDL-A Truck Driver - Home Weekly - Earn $85k-$115k/Year + $5k Sign-On
  • Service Transportation - Regional Drivers
  • Macon, GA FULL_TIME
  • Job Description Service Transportation is Now Hiring Experienced* CDL-A Company Drivers nHome Weekly - Earn Up to $115,000 Yearly n$5,000 Sign-On Bonus - No-Touch Freight n(*8 months verifiable experi...
  • 21 Days Ago

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Cdl truck driver 85k
  • Service Transportation - Regional Drivers
  • Fort Valley, GA FULL_TIME
  • Service Transportation is Now Hiring Experienced* CDL-A Company Drivers Home Weekly - Earn Up to $115,000 Yearly $5,000 Sign-On Bonus - No-Touch Freight 8 months verifiable experience required) Benefi...
  • 22 Days Ago

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0 Regional Customer Service Manager jobs found in Macon, GA area

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Online Survey Taker - Remote - Earn up to $25 per survey
  • Earn Haus
  • Macon, GA
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Remote Online Survey Taker. Earn up to $25 per survey
  • Earn Haus
  • Warner Robins, GA
  • Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you ar...
  • 3/28/2024 12:00:00 AM

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Truck Driver
  • Goodwill Industries of Middle Georgia and the CSRA
  • Macon, GA
  • Be an instructor in the subject of "work" to all who come to Goodwill for training or job placement assistance. In that ...
  • 3/28/2024 12:00:00 AM

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Food Service Director-Weekdays
  • ARAMARK Refreshment Services, Inc.
  • Macon, GA
  • Job Description The Food Service Director is a management position responsible for developing and executing dining solut...
  • 3/28/2024 12:00:00 AM

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Sales Associate - Full Time
  • Belk, Inc.
  • Centerville, GA
  • At Belk we have a vision to reimagine the department store. As a Sales Associate, you will drive store sales and metrics...
  • 3/28/2024 12:00:00 AM

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Customer Service/Management
  • National Bank Products,
  • Warner Robins, GA
  • Job Description Job Description Professional Company looking for a motivated individual who has a passion for first rate...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Work For Warriors Georgia
  • Macon, GA
  • Job Description About the role Employee will exercise professionalism in answering phones, responding to customer reques...
  • 3/25/2024 12:00:00 AM

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Food Service Director-Weekdays
  • Aramark
  • Macon, GA
  • Job Description The Food Service Director is a management position responsible for developing and executing dining solut...
  • 2/28/2024 12:00:00 AM

Macon (/ˈmeɪkən/), officially Macon–Bibb County, is a consolidated city-county located in the state of Georgia, United States. Macon lies near the geographic center of the state, approximately 85 miles (137 km) south of Atlanta, hence the city's nickname "The Heart of Georgia." Located near the fall line of the Ocmulgee River, Macon is the county seat of Bibb County and had a 2017 estimated population of 152,663. Macon is the principal city of the Macon metropolitan area, which had an estimated population of 228,914 in 2017. Macon is also the largest city in the Macon–Warner Robins Combined St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$125,840 to $177,769
Macon, Georgia area prices
were up 1.5% from a year ago

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