Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Overview
The Customer Service First Impression Lead performs duties directly involved with all aspects of the secretarial registration duties needed to maintain medical records.
They train all new staff on the front desk routines which includes phone etiquette, obtaining demographic information as well as insurance information and the collections of co-pay and account balances and obtain all forms needed for registration.
They keep score cards for each registration personnel and retrain as needed to assure high success with registration processes.
The Customer Service First Impression Lead reports directly to the Director of Clinic Financials.
Responsibilities
Qualifications
Education :
High School graduate or equivalent or preferred.
Licensure / Certification :
None required.
Work Experience :
Last updated : 2024-03-23