Regional Customer Service Manager jobs in Maine

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

2
Office Coordinator - Dispatch and Customer Service
  • 201 Service
  • Skowhegan, ME FULL_TIME
  • Office Coordinator - Dispatch and Customer Service


    Overview:

    We are seeking a proactive and organized Office Coordinator for our towing and recovery company to manage dispatch operations, customer service, and the overall maintenance of our office environment. The successful candidate will play a critical role in ensuring operational efficiency, customer satisfaction, and a well-organized office space. This role requires a combination of administrative excellence, effective communication skills, and a commitment to maintaining a supportive and efficient work environment.


    Key Responsibilities:

    • Office Coordination and Maintenance: Oversee the day-to-day operations of the office, ensuring a clean, organized, and productive workspace. Responsible for maintaining office supplies, equipment, and inventory, ensuring that all necessary materials are readily available for the team.
    • Dispatch Management: Efficiently handle service calls, utilizing dispatch software to assign and schedule tow trucks. Monitor service progress to guarantee timely and effective responses to customer needs.
    • Customer Service Excellence: Serve as the primary point of contact for customer inquiries, concerns, and feedback. Deliver empathetic support, resolving issues to achieve customer satisfaction and loyalty.
    • Record Keeping: Maintain detailed records of dispatch activities, customer interactions, and inventory of office supplies, using industry-standard software to ensure accuracy and accessibility.
    • Team Communication: Facilitate clear and timely communication between customers, tow truck operators, and management, ensuring all parties are informed of job statuses and operational updates.
    • Problem Resolution: Address and resolve challenges efficiently, applying critical thinking and customer-focused solutions to maintain service quality and operational flow.


    Qualifications:

    • Proven experience in office administration, dispatch, or customer service, with a demonstrated ability to manage office logistics and customer relations effectively.
    • Strong organizational skills, capable of managing multiple priorities in a dynamic, fast-paced environment.
    • Excellent communication abilities, both verbal and written, with a focus on providing outstanding customer service.
    • Proficiency in using office management and dispatch software (e.g., Towbook), as well as Microsoft Office Suite.
    • A proactive approach to problem-solving, with a knack for identifying and addressing issues before they escalate.
    • High school diploma or equivalent required; further education or certification in office management, customer service, or related fields is preferred.
    • Flexibility to work in various shifts, including evenings and weekends, according to business needs.


    What We Offer:

    • Competitive salary and benefits package, reflective of experience and qualifications.
    • Opportunity to work in a dynamic, supportive environment that values your contributions and is dedicated to personal and professional growth.
    • The chance to play a pivotal role in the operational excellence and customer satisfaction of a leading towing and recovery service provider.
    • Vacation Pay
    • Holiday Pay
    • Ongoing employee training & development
    • Employee Discount
    • Paid Training and Certification
    • Company Outings


    Since 1984, 201 Service has been built around providing quality services to our customers based on our honesty and integrity. At 201 Service safety is a priority. 201 Service is a drug-free workplace and requires a background check and drug test prior to employment. It's a great time to join our company. 

    Apply Today!

  • 1 Month Ago

J
Customer Service Representative
  • Jason's Auto Service
  • Biddeford, ME FULL_TIME
  • We are looking for a well-rounded, positive experienced CSR for a very busy independent shop in Biddeford. We have four bays at this shop. This facility has all the tools and processes to be successfu...
  • 18 Days Ago

U
Customer Service Representative
  • Unlimited Service Group
  • Maine, ME FULL_TIME
  • Description Position at Pine Tree Food Equipment Customer Service Representative Wanted! Join Us! Please note, this is an in-person position at our wonderful office located in Gray, Maine. Office hour...
  • Just Posted

J
Customer Service Rep
  • Jason's Auto Service
  • Hollis, ME FULL_TIME
  • We are looking for a well-rounded, positive experienced CSR for a very busy independent shop in Hollis. We have three bays at this shop. This facility has all the tools and processes to be successful ...
  • 2 Days Ago

H
Customer Service Assistant Manager
  • Hollywood Casino Bangor
  • Bangor, ME FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 21 Days Ago

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Customer service manager
  • Wendy's
  • Bangor, ME FULL_TIME
  • Why Wendy's Families come in all shapes and sizes. And that includes Wendy’s family - the people you work with as Wendy’s Shift Leader. The stuff you want - like fun people, quality food, and a payche...
  • 24 Days Ago

G
Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

V
Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

4
Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

S
Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

M
Customer Service Manager
  • Metro Store (35th Ave & Peoria)
  • Phoenix, AZ
  • 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
  • 3/21/2024 12:00:00 AM

7
Customer Service Manager
  • 7th Ave Store (7th ave & Bell Rd)
  • Phoenix, AZ
  • 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Position Description: Responsible for the oversight, leadership...
  • 3/14/2024 12:00:00 AM

R
Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

M
Customer Service Manager
  • Maricopa Store (Maricopa, Arizona)
  • Maricopa, AZ
  • 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West). Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$130,598 to $184,490

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