Regional Customer Service Manager jobs in Iowa
Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Regional Customer Service Manager jobs
- American Customer Care
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Dubuque, IA
FULL_TIME
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Job Description :
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents.
As an inbound customer service representative, you will be reporting directly to your assigned Team Lead for the program.
Duties :
- Handle customer inquiries both telephonically and by email
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system & update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Handle supervisor calls
- Assist the team leader in the day to day activities of the team
- Mentor new hires and help them acclimate to the call floor
- Step into the team leader role when the team leader is not available
Last updated : 2024-03-09
- 1 Month Ago
- American Customer Care
-
Dubuque, IA
FULL_TIME
- Job Description You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general...
- 26 Days Ago
- Customer Engineering Services (CES) -cesservice
-
Des Moines, IA
FULL_TIME
- Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
- 11 Days Ago
- West Shore Home
-
Des Moines, IA
FULL_TIME
- We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from...
- 25 Days Ago
- Regional Utility Service Systems
-
Mount Pleasant, IA
FULL_TIME
- Environmental Health Specialist Regional Utilities Service Systems (RUSS) has an immediate opportunity for a full-time Environmental Health Specialist. Under immediate to general supervision, the Envi...
- 1 Month Ago
- Farm Table Delivery
-
Harlan, IA
PART_TIME
- Sales and Customer Service ManagerFarm Table Delivery is seeking a dynamic and motivated Sales and Customer Service Manager to join our team. The Manager will be responsible for identifying potential ...
- 29 Days Ago
Regional Customer Service Manager jobs at Popular Companies
- Cottonwood Store (Cottonwood, Arizona)
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Cottonwood, AZ
- 1427 E. Highway 89A Cottonwood Arizona, 86326, Starting Pay: $17.00 / Hour Position Description: Responsible for the ove...
- 4/23/2024 12:00:00 AM
- 7th Ave Store (7th ave & Bell Rd)
-
Phoenix, AZ
- 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Starting Pay $17/ Hour Position Description: Responsible for th...
- 4/22/2024 12:00:00 AM
- El Mirage Store (Dysart & Thunderbird)
-
El Mirage, AZ
- 13055 W Thunderbird Rd El Mirage Arizona, 85335, +1 (602) 2163905 Position Description: Responsible for the oversight, l...
- 4/17/2024 12:00:00 AM
- Prescott Valley Store (St. Rt. 69 & N. Lake Valley Rd.)
-
Prescott Valley, AZ
- 7620 E State Route 69 Prescott Valley Arizona, 86314, +1 (928) 7175297 Position Description: Responsible for the oversig...
- 4/16/2024 12:00:00 AM
- Ray & Rural Store (Ray & Rural)
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Chandler, AZ
- 4949 W. Ray Rd. Chandler Arizona, 85226, +1 (480) 3987642 Position Description: Responsible for the oversight, leadershi...
- 4/16/2024 12:00:00 AM
- Warner Store (Warner & McQueen)
-
Gilbert, AZ
- 1500 W Warner Rd Gilbert Arizona, 85233, +1 (480) 5304712 Offered Pay: $17/hr., Position Description: Responsible for th...
- 4/1/2024 12:00:00 AM
- Greenfield Store (University & Greenfield)
-
Mesa, AZ
- 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
- 3/28/2024 12:00:00 AM
- Maricopa Store (Maricopa, Arizona)
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Maricopa, AZ
- 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
- 3/4/2024 12:00:00 AM