Regional Customer Service Manager jobs in Greenwich, CT

(Stamford, CT) 30 Minute Commute

Regional Care Network is currently seeking a Recruiter/Staffer.

Essential Duties and Responsibilities :

• Develops and executes recruitment strategies to attract, screen, and hire quality health care professionals who meet the office’s immediate and projected needs
• Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
• Matches and evaluates candidate skills to client and patient needs through screening and interviewing
• Completes necessary reference checks on candidate’s background and work experience
• Ensures candidates meet required hiring standards for Maxim and applicable contracts
• Negotiates salary, terms, and conditions of employment with candidates
• Schedules caregivers and field staff for initial placement and ongoing assignments
• Manages caregivers and field staff while on assignment (non-clinical functions); assesses and investigates caregiver and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
• Maintains regular contact with and develops relationships with active clients, patients, and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
• Ensures client, patient and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
• Documents candidate, caregiver, field staff, and client correspondence and activities within the system of record
• Takes on-call as scheduled
• Incorporates caregiver and field staff retention strategy into the daily routine
• Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
• Performs other duties as assigned.

Minimum Requirements:

• Excellent written and verbal communication skills
• Strong analytical skills
• Results driven, sense of urgency, and high standard of professionalism