Regional Customer Service Manager jobs in Delaware

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer service representative
  • Corporation Service Company
  • Wilmington, DE FULL_TIME
  • Job Description

    Customer Service Representative

    On-Site

    Wilmington, DE

    Monday - Friday 9am-6pm

    If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied.

    The skills developed in those settings can be easily transferred to make a difference in CSC's professional business-to-business environment as a Customer Service Representative.

    And there's the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC's competitive benefits-paid time off, medical, dental, and 401(k) plans, just to name a few.

    Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth.

    You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best.

    We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.

    Some of the things you'll be doing :

    • Build relationships with our clients to better understand their unique needs and concerns
    • Fulfill requests and answer questions for internal and external customers
    • Respond promptly to customer inquiries via phone or electronically
    • Provide excellent customer service to both internal and external clients
    • Manage customer portfolios
    • Organize the workflow to meet customers' time frames and demands
    • Data entry of client information, electronic filing, and retrieval of documents
    • Navigate between multiple databases quickly and accurately
    • Research, analyze, review, and process legal documents
    • Recommend process improvements where applicable
    • Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

    What technical skills, experience, and qualifications do you need?

    • Experience working in a customer service or administrative capacity
    • Energetic self-starter who thrives in a fast-paced, team-oriented environment
    • Attention to detail and accuracy
    • Strong prioritization and time-management skills
    • Flexibility and agility, with the ability to multitask
    • Problem-solving skills
    • Strong computer skills and proficiency in MS Office, Word, and Excel
    • Excellent verbal and written communication skills
    • Salesforce experience a plus

    About Us

    CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide.

    We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues.

    We are the business behind business.®

    CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.

    To learn more, visit cscglobal.com / service / careers.

    Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

    Disclaimer : The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications .

    About the Team

    At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results.

    This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

    CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand.

    That is why we are the premier provider of global solutions for more than 180,000 businesses.

    • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
    • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
    • Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
    • CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts.

    We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

    Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus.

    It's an exciting time for us in terms of growth and expansion.

    Last updated : 2024-03-08

  • 17 Days Ago

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Customer Service Manager
  • Famous Supply
  • DE, DE FULL_TIME
  • Famous Supply Customer Service Manager National Accounts - Dover, DE - Full Time If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for p...
  • 19 Days Ago

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Customer Service Associate- Annual Reports
  • CSC (Corporation Service Company)
  • Wilmington, DE FULL_TIME
  • Ready to change how business gets done? So are we. Customer Service Associate Wilmington, DE Monday - Friday If you’ve worked in the retail, hospitality, or restaurant industries, you know what it tak...
  • 6 Days Ago

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Customer Service-Self Storage Manager
  • Public Storage
  • Wilmington, DE FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $16.50 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 15 Days Ago

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FT Assistant Manager Customer Service
  • Food Lion
  • Castle, DE FULL_TIME
  • Address: USA-DE-New Castle-1200 Beaver Brook Place Store Code: Store 02153 Front End (7230143) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serv...
  • 1 Day Ago

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FT Assistant Manager Customer Service
  • Food Lion
  • Harrington, DE FULL_TIME
  • Address: USA-DE-Harrington-2004 Midway Drive Store Code: Store 01528 Front End (7225553) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sinc...
  • Just Posted

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

4
Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Metro Store (35th Ave & Peoria)
  • Phoenix, AZ
  • 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
  • 3/21/2024 12:00:00 AM

7
Customer Service Manager
  • 7th Ave Store (7th ave & Bell Rd)
  • Phoenix, AZ
  • 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Position Description: Responsible for the oversight, leadership...
  • 3/14/2024 12:00:00 AM

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Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

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Customer Service Manager
  • Maricopa Store (Maricopa, Arizona)
  • Maricopa, AZ
  • 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$138,388 to $195,494

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