Regional Customer Service Manager jobs in Cranston, RI

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Outbound Customer Care Advocate
  • Customer Service Providers
  • Warwick, RI FULL_TIME
  • In this role the candidate will initiate a callout to potential accountholders that are eligible for a Total Control Account (TCA). TCA's are financial accounts, that are similar to checking/saving accounts, and are interest bearing. Those that are eligible to receive a TCA are a recipient of a lump sum payout with our client, which could be from Life Insurance Policy or Retirement account. Customers have often recently lost someone close to them, a level of empathy is needed while maintaining an upbeat delivery. Associates must rely on instructions and pre-established guidelines to perform the functions of the job. Below are some common topics associates can expect to discuss with our potential customers:

    Responsibilities :

    • Clearly educate the caller on the benefits of a Total control Account and answer any questions or address any concerns the accountholder may have
    • Explain option available to access their funds
    • Offer to order a Visa Debit Card for the account

    Required Skills :

    • Live within 50 miles of our Warwick, RI office
    • Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required)
    • Able to use video during interview, coaching, and virtual training.
    • An ability to work during the hours of operation of Monday-Friday 8:30am – 5:00pm EST. These are both the training and work hours.
    • No time off planned during training.
    • Candidate needs to be organized, upbeat, empathetic, and exhibit active listening skills.
    • Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in a customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

    Job Type: Full-time

    Salary: $19.00 - $20.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • Morning shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Work Location: In person

  • 3 Days Ago

T
Customer service manager
  • Teknor Apex Company
  • Pawtucket, RI FULL_TIME
  • Customer Service Manager Job Category : Customer Service Requisition Number : CUSTO01467 Showing 1 location Rhode Island Teknor Apex RI Location 505 Central Ave. Pawtucket, RI 02861, USA Rhode Island ...
  • 20 Days Ago

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Customer Service Manager
  • Pinnacle Group
  • Providence, RI CONTRACTOR
  • Position: Business Account Specialist (Customer Service)Location: Providence, RI (Hybrid)Contract Duration: 12 Months contractClient is looking for a customer-facing professional who will own and mana...
  • 3 Days Ago

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Customer Service Manager
  • Ennovi Advanced Mobility Solutions Inc
  • Rumford, RI FULL_TIME
  • About Company ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and manufacturing customized interconnect and high-precision system solutions for electric vehicles. ...
  • 3 Days Ago

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Maintenance Customer Service Manager
  • Virginia Transportation Corp
  • Warwick, RI FULL_TIME
  • JOB TITLE: Maintenance Customer Service Manager FLSA: Exempt REPORTS TO: Assistant Director of Maintenance SUMMARY: Assist the Assistance Director of Maintenance in the oversight of all outside fleet ...
  • 4 Days Ago

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Customer Service Manager
  • Ennovi Advanced Mobility Solutions Inc
  • East Providence, RI FULL_TIME
  • About Company ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in designing and manufacturing customized interconnect and high-precision system solutions for electric vehicles. ...
  • 7 Days Ago

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0 Regional Customer Service Manager jobs found in Cranston, RI area

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Full time Customer Experience manager
  • Michaels Stores
  • Grafton, MA
  • Full time Customer Experience manager page is loaded **Full time Customer Experience manager** **Full time Customer Expe...
  • 3/28/2024 12:00:00 AM

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Assistant Store Manager
  • Stop & Shop
  • Whitman, MA
  • At Stop & Shop, we are dedicated to creating and maintaining a culture where the diverse backgrounds and experiences of ...
  • 3/28/2024 12:00:00 AM

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Maintenance Customer Service Manager
  • Elite Prospects
  • West Warwick, RI
  • Job Description Job Description We are seeking a Maintenance Customer Service Manager to join our team! You will be resp...
  • 3/27/2024 12:00:00 AM

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Customer Service Manager
  • Ennovi Advanced Mobility Solutions Inc
  • Rumford, RI
  • Job Description Job Description About Company ENNOVI, a Mobility Electrification Solutions Partner, is a world leader in...
  • 3/26/2024 12:00:00 AM

M
Customer Experience Manager
  • Michaels Stores
  • Providence, RI
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsWest...
  • 3/26/2024 12:00:00 AM

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Customer Support Manager
  • Biofourmis
  • Needham, MA
  • Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects an...
  • 3/26/2024 12:00:00 AM

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Environmental Health & Safety Coordinator
  • University of Massachusetts
  • Dartmouth, MA
  • Environmental Health & Safety Coordinator Job no: 522389 Work type: Staff Full Time Campus: UMass Dartmouth Department: ...
  • 3/26/2024 12:00:00 AM

S
Assistant Store Manager
  • Stop & Shop
  • Raynham, MA
  • Address: USA-MA-Raynham-36 New State Highway Store Code: Human Resources Brands (5050899) At Stop & Shop, we are dedicat...
  • 3/24/2024 12:00:00 AM

Cranston, once known as Pawtuxet, is a city in Providence County, Rhode Island, United States. With a population of 80,529 at the 2010 census, it is the third largest city in the state. The center of population of Rhode Island is located in Cranston. Cranston is a part of the Providence metropolitan area. Cranston was named one of the "100 Best Places to Live" in the United States by Money magazine in 2006. It is among the top 25 safest cities in the country, according to CQ Press's research. According to the survey done by 24/7 Wall St website, Cranston ranked 36th on the list of “America’s ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$142,654 to $201,521
Cranston, Rhode Island area prices
were up 1.6% from a year ago

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Join our team as a Regional Operations Analyst and experience the satisfaction of being part of a unique culture.
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Regional Customer Service Manager in Vineland, NJ
Improve customer service experience, create engaged customers and facilitate organic growth.
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