Regional Customer Service Manager jobs in Athens, GA

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Regional Customer Service Manager jobs

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Regional Customer Success Manager
  • Michelin Inc
  • Atlanta, GA FULL_TIME
  • Opportunity:

    The Customer Success Manager (CSM) exists to understand the needs of our customer and uses data and analytics to proactively address customer risks and opportunities. They are responsible for platform adoption, ensuring high levels of customer satisfaction and recognition of ROI, which should lead to strong retention and growth opportunities within their book of business. This role will report to the Sr. Manager of Customer Success.
    The CSM is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the customer first.

    Additional Responsibilities:

    • Manage the overall customer relationship of a portfolio of key MCF customers, in close alignment with Sales and cultivate meaningful customer intimacy.
    • Be the facilitator of change by helping other teams to embrace a customer-centric focus, and champion the value of Customer Success across MCF.
    • Travel and visit your customers onsite to conduct business reviews and other strategic account projects as needed.
    • Serve as a management representative in customer escalations, looping in other teams and leaders as appropriate.
    • Lead business reviews, in partnership with sales. Lead and reviews account plans, alerts sales of upsell opportunities.
    • Ensure a professional and smooth integration of the MCF products to ensure value realization and successful operations for customers.
    • Help to improve the Customer Success philosophy at MCF by making recommendations and developing playbooks and templates as needed.
    • Provide feedback to the product team as part of a feature request process.
    • Visit customer sites and offsite employees as needed to effectively manage the Customer Success program.
    • Leverage customer relationships to help develop advocacy, references and Marketing stories.
    • Perform to monthly KPIs including GRR, Healthscores, adoption, and engagement.
    • Perform root cause analysis of customer issues and implement solutions to resolve these issues permanently.
    • Provide training as needed for customers.
    • Obtain, collate and present customer feedback and insight on both service and product.
    • Carry out any other duties as designated and deemed reasonable by the Company
    • Understand, demonstrate and adhere to Michelin Connected Fleet values (ICARE)

    Expected Outcomes :
    • Improve customer NPS, improve customer retention and reduce churn and contribute to increased ARR (Annual Recurring Revenue), MRR (Monthly Recurring Revenue).

    Qualifications, experience and skills:

    • Degree Level education and/or 2 years relevant business experience (Transportation and Logistics SaaS Telematics)

    Personal Attributes:
    • High Emotional Intelligence
    • Customer Focused/Empathy
    • Active Listening
    • Critical Thinking
    • Self-Starter
    • Sales Oriented
    • Action Oriented
    • Adaptable

    Skills – Must Have

    • Has strong customer facing skills including communication, running meetings, and organizing activities across functions
    • Experience includes 2-4 or more years in customer facing roles (Sales, Customer Success or Account Management)
    • Proven ability to collaborate and build strong relationships from management to technical levels
    • Experienced in the full range of customer management skills including handling difficult situations, listening and replaying what was heard, and synthesizing feedback into business cases
    • Understands how to build relationships with staff at all levels within the customer team to effectively drive improvement and change
    • Demonstrates excellent written and verbal communication skills in emails, phone calls, presentations and internal meetings
    • Able to work across cross-functionally (PS, Support, Escalations, Sales, etc.), without jeopardizing company relationships
    • Demonstrates high emotional IQ, able to understand customer gray areas and work through them
    • Continually looks for ways to improve processes in order to efficiently deliver high-touch customer care
    • Fast-paced, roll up your sleeves attitude and work ethic
    • Respect for Employees, Values aligned to ICARE model – and Michelin Connected Fleet (Respect for Customers, Respect for Facts, Respect for Employees, Respect for the Environment, Respect for Shareholders)
  • 19 Days Ago
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Regional Service Manager
  • Team Pest USA
  • Winder, GA FULL_TIME
  • Pest USA is a family owned and operated growing Pest and Termite Control Company. Established in 1971, we have proudly up held the true values of customer service and have grown into new territories a...
  • 6 Days Ago
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Regional Service Manager
  • Team Pest USA
  • Loganville, GA FULL_TIME
  • Pest USA is a family owned and operated growing Pest and Termite Control Company. Established in 1971, we have proudly up held the true values of customer service and have grown into new territories a...
  • 8 Days Ago
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Regional Service Manager
  • PCCW Global
  • Athens, GA FULL_TIME
  • Regional Service Manager PCCW Global is looking for a Regional Service Manager to be based in Athens, Greece. Commercial minded, develop and maintain a positive, productive long term working relations...
  • 26 Days Ago
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Enrollment Agent ( Customer Service) - Regional Mobile ( Georiga)
  • IDEMIA
  • Athens, GA FULL_TIME
  • Overview IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We ...
  • 9 Days Ago
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Enrollment Agent ( Customer Service) - Regional Mobile ( Georiga)
  • IDEMIA
  • Atlanta, GA FULL_TIME
  • Overview IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We ...
  • 19 Days Ago
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0 Regional Customer Service Manager jobs found in Athens, GA area

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Field Canvasser
  • Leaf Home
  • Bogart, GA
  • Meet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy...
  • 4/20/2024 12:00:00 AM
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Estee Lauder Counter Manager - Full Time
  • belk
  • Athens, GA
  • The Cosmetic Counter Manager reports to the Sales Team Manager/ Store Manager and ensures the uniform execution of the B...
  • 4/19/2024 12:00:00 AM
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Estee Lauder Counter Manager - Full Time
  • Belk, Inc.
  • Athens, GA
  • The Cosmetic Counter Manager reports to the Sales Team Manager/ Store Manager and ensures the uniform execution of the B...
  • 4/19/2024 12:00:00 AM
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Enterprise Customer Support Supervisor - Athens, Georgia
  • Docebo Inc.
  • Athens, GA
  • ???? **Privacy Notice** **Accept** **Enterprise Customer Support Supervisor** Athens, Georgia / Customer Experience Supp...
  • 4/19/2024 12:00:00 AM
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Marketing Coordinator
  • Mad Hospitality Llc
  • Madison, GA
  • Job Description Job Description MAD Hospitality is a Hospitality Restaurant Group Located in Madison, GA on the Historic...
  • 4/18/2024 12:00:00 AM
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Logistics Administrative Coordinator in Seneca, SC
  • Environmental Marketing Services, LLC
  • Lavonia, GA
  • Job Description Job Description Logistics Administrative Coordinator Environmental Marketing Services, LLC located in Se...
  • 4/17/2024 12:00:00 AM
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Operations Manager/Lead Tech
  • Myinsulationco Llc
  • Athens, GA
  • Job Description Job Description The Operations Manager is a senior-level position. It can be reached by a Master Install...
  • 4/16/2024 12:00:00 AM
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Customer Service Sales Support - Manufacturing
  • Schutz Container Systems, Inc.
  • Winder, GA
  • Job Description Job Description Global Packaging Company is searching for a Customer Service Sales Support for our Offic...
  • 4/15/2024 12:00:00 AM
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About Athens, Georgia

Athens, officially Athens–Clarke County, is a consolidated city–county and college town in the U.S. state of Georgia. Athens lies about 70 mi (113 km) northeast of downtown Atlanta, a Global City and the cultural and economic center of the Atlanta metropolitan area, being in the top ten of the largest metropolitan areas in the nation. It is a component of the larger Atlanta–Athens–Clarke County–Sandy Springs Combined Statistical Area, a trading area. The University of Georgia, the state's flagship public university and a R1 research institution, is in the city and contributed to its initial gr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$131,682 to $186,021
Athens, Georgia area prices
were up 1.4% from a year ago
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What does a Regional Customer Service Manager do?

Regional Customer Service Manager in Bismarck, ND
Highly organized and follow up skills to ensure good customer service experience.
February 02, 2020
Regional Customer Service Manager in Portsmouth, NH
Join our team as a Regional Operations Analyst and experience the satisfaction of being part of a unique culture.
January 22, 2020
Regional Customer Service Manager in Vineland, NJ
Improve customer service experience, create engaged customers and facilitate organic growth.
January 16, 2020