Regional Claims Manager jobs in Norwalk, CA

The Person Centered Practices Manager will be responsible for the integration of person centered practices into all activities at Harbor. The Person Centered Practices Manager will establish and provide leadership for a community of practice to support individuals with developmental disabilities and their families. This position will also be responsible for leading the agency to build capacity for person centered practices.

ESSENTIAL DUTIES

1. Serve as liaison, between Harbor and the Learning Community for Person Centered Practices and Department of Developmental Services for further enhancement and development of best practices to be implemented at Harbor.

2. Maintain partnerships with other key agencies, PCT Trainers and Mentors to foster Person Centered Practices at Harbor and within the community.

3. Plan, lead, organize, and develop initiatives related to PCT in relation to Harbor’s strategic plan, including but not limited to a community of practice.

4. Develop infrastructure, create resources and provide oversight for integrating person centered practice into Harbor’s culture.

5. Collaborate with Harbor’s internal PCT trainers to develop and schedule both internal and external PCT trainings.

6. Develop, analyze, and maintain systems to track and evaluate the effectiveness of Harbor’s person centered initiatives, including but not limited to PCT training programs, PCT surveys.

7. Develop and implement annual training plan for Harbor employees and stakeholder partners with a focus on Person Centered Practices aligned to support Harbor’s Vison and Mission, Harbor’s Strategic Plan and Performance Contract.

8. Deliver PCT training to Harbor staff and the community.

9. Develop and maintain PCT Practices content as needed for Harbor’s internet and intranet.

10. Maintain the agency wide Training Calendar with current information on upcoming PCT trainings.

11. Collaborate with Harbor stakeholders, partners, including Family Resource Centers, schools, and service providers to make best practice PCT information available to Harbor staff, service providers, persons/families served by Harbor.

12. Work alongside other departments to coordinate Harbor’s strategic objectives to build capacity for person centered practices.

13. Assist with other duties and projects as assigned.

SECONDARY DUTIES

Performs related duties as required.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non-confined setting in which they are free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In the course of performing this work, the incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend time standing/walking throughout the facilities.
• May lift up to 15 lbs. periodically. If more, the incumbent must request assistance.
• May stoop or stretch to access file cabinets, shelves.

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, computer peripheral equipment, etc.

Computer software may include any or all of the following:

Microsoft Office products including Word, Outlook, Excel, Power Point and Teams

• Canva or other presentation platforms
• Virtual Chart (Case Management System)
• Survey Monkey
• Laserfiche (Document Management System)
• Abode Acrobat
• Zoom and other video conferencing platforms

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• Hold and maintain certification as a Person Centered Thinking Trainer.
• Bachelor’s Degree in a related field.
• Effective oral and written communication skills including demonstrated ability in public speaking and conducting presentations.
• Be a self-starter and be able to organize multiple priorities independently.
• Skilled at working independently with the ability to apply creative and innovative solutions to problems.
• Be able to break down tasks into their essential parts and execute.
• Must be detailed oriented.
• Critical thinking and problem solving skills including the ability to research and resolve procedural problems.
• Ability to work effectively with people of diverse cultures, ages and background.
• Ability to be flexible and work in a changing environment.
• Ability to model positive behaviors and Regional Center values.
• California Driver’s License, reliable transportation, and proof of insurance is required.
• Bilingual a plus.

Other requirement:

Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination and booster, if eligible. A reasonable accomodation may be requested for an exemption from the COVID-19 vaccination requirement.

NOTE: Salary posted is starting salary

Equal Opportunity Employer

Job Type: Full-time

Pay: $80,642.00 - $89,752.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person