Regional Claims Manager jobs in Muskogee, OK

The Regional Manager directs and manages the overall operations of the housekeeping, laundry, and dietary departments in numerous skilled nursing facilities in an assigned geographic area in accordance with current federal, state, and local standards, guidelines, and regulations. The Regional Manager is responsible for providing leadership to ensure the facilities are performing within all necessary regulations, are clean, sanitary, safe, secure, and adequately supplied so the highest degree of quality resident care can be maintained at all times.

Essential functions of the position include:

• Manages in compliance with company policies and procedures.
• Visits each facility in the region on a regular basis to meet with managers and provide feedback on their performance to assist with their professional development.
• Maintains contact with clients to ensure satisfaction with services being provided.
• Trains workers in housekeeping, laundry, and food services procedures and proper operation and maintenance of equipment.
• Supervises and evaluates the quality of work completed by the Environmental Services Directors, Food Services Directors, and District Managers.
• Maintains an environment that is in sanitary, attractive and in orderly condition at each facility in the region.
• Forecasts and plans the purchase of food, supplies, and equipment.
• Reviews and analyzes all reports for the district’s operations to include invoices, labor reports, P & L (operating) statements.
• Interviews, hires, and orients Environmental Services Managers, Food Services Directors, and District Managers for facilities in the region.
• Maintains proper staffing levels at each facility.
• Maintains knowledge of any applicable Collective Bargaining Agreements (CBAs) in the region.
• Attains financial goals for each facility in the district by managing a cost-effective program.
• Maintains required records including but not limited to; inventory, compliance, income/expense, and personnel records.
• Conducts regular management staff meetings and communicates with members of other departments to coordinate activities.
• Maintains the departments to be survey-ready at all times, assuring the department operates within federal, state, and local regulations.
• Maintains excellent relations with our administrators, clients, residents, staff, visitors, and all community department heads.
• Actively participates in facility meetings and committees when required.
• Promotes the professional growth and development of all directors and district managers.
• Conducts quality assurance rounds and inspections to ensure current quality controls and methodologies are suitable and sustainable.
• Reports monthly initiatives, goals, and accomplishments.
• Promotes and monitors resident satisfaction.
• Performs the job assignments of a housekeeping, laundry, and dietary staff, as necessary.
• Other job duties as assigned by the Company/Yona.

Qualifications:

• Four year college degree and equal related experience strongly desired; high school diploma/GED required
• Two years’ experience in housekeeping services and or food services and multi-facility management in a healthcare environment is desired
• General business acumen
• Skilled in motivating and supervising staff members
• Excellent interpersonal skills, customer service and quality attitude
• Ability to work under pressure and meet established goals and objectives
• Public speaking skills
• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
• Ability to interact positively with residents, client and other personnel and the public
• Ability to work all shifts as needed
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Must be able to work around cleaning chemicals
• Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods of time
• Must be willing to relocate

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.