Regional Agency Director jobs in Fayetteville, AR

JOB SUMMARY:
Under the supervision of the Director of Client Services, the regional Ombudsman will assist institutionalized persons to resolve complaints having to do with quality of care, level of care, physical and pharmaceutical services in nursing homes and residential care facilities.

Areas of special attention include quality of life, physical environment, social needs, activities, patient’s rights, transfer arrangements, personal accounts, legal problems, complaints against other agencies and individuals, financial accounts and administration.


AGENCY EXPECTATION OF EMPLOYEE

1. Adheres to Agency Policy and Procedures
2. Acts as a role model within and outside the Agency
3. Performs duties as workload necessitates
4. Maintains a positive and respectful attitude
5. Communicates regularly with supervisor about department issues
6. Demonstrates flexible and efficient time management and ability to prioritize workload.
7. Consistently reports to work on time prepared to perform duties of position
8. Meets department productivity standards


ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Visit with residents of nursing facilities and residential care facilities and the resident’s family and friends to discuss conditions in the institution and the rights of residents
2. Receive and attempt to resolve complaints within the facility, and if unsuccessful in the resolution, refer the complaint to the appropriate regulatory agency
3. Hires, trains, and supervises the part-time and voluntary ombudsman staff in an efficient and effective manner
4. Advise the public about or arrange for the availability of current federal inspection reports, statements of deficiencies, and plans for corrections for individual long term care facilities in the service area
5. Make known the existence and functions of the local Ombudsman program
6. Promote visitation programs
7. Create and assist resident/ family/ friend councils
8. Sponsor community surveys and/or evaluations of long term care facilities and the publishing of consumer information
9. Provide community education and training programs to long-term care facilities, human service workers, families and general public about long term care and resident rights issues
10. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management or the Executive Director, formally or informally, either verbally or in writing


QUALIFICATIONS

• Experience, Education and Licensure:

A bachelor’s degree from an accredited college or university in gerontology, public administration, social work, sociology, human services, health education or a related field, or

High school degree or equivalent plus three years of employment in social, health or aging services or related occupation that involves meeting the public.

•
Language Skills
Ability to read, analyze and interpret complex federal and state laws and regulations pertaining to the Regional Ombudsman Program. Ability to respond to common inquires or questions from customers, state or federal agencies and subordinates/staff. Ability to write and/or understand complicated and detailed financial, professional, legal, business correspondence/proposals and program analysis.

•
Conflict of Interest

The Regional Ombudsman must be free from any conflict of interest as defined by Ombudsman Program procedures and satisfactorily completed training prescribed by the State Long-Term Care Ombudsman, including annual training requirements.

AMERICAN WITH DISABILITY SPECIFICATION

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job the employee is occasionally required to stand; walk; sit; drive for short and long distances; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:
Working environment is primarily an office or clinical setting, with very frequent travel to Long Term Care Facilities throughout NW Arkansas in all types of weather conditions. The noise level in the usual work environment is moderate.

JOB CLASSIFICATION: Hourly; Full-time

Full-time; hourly; $17.75 per hour; Monday - Friday

• 12 paid holidays, 12 paid vacation leave, 12 paid sick leave first year of employment.
• Medical, dental, vision, disability insurance, FSA, HSA, HRA plans available.
• 403(b) Retirement Plan opinions offered with employer match.

A bachelor's degree from an accredited college or university in gerontology, public administration, social work, sociology, human services, health education or a related field, or High school diploma or equivalent plus three years of employment in social, health or aging services or related occupation that involves meeting the public.

CERTIFICATION REQUIREMENTS:

The Ombudsman must successfully complete training and an examination to become certified by the DAAS State Ombudsman.

The certification-training program will consist of:
Twenty hours internship in a nursing home participating in the following areas: administration, nursing department, dietary department and social services department.

Training will be provided in a classroom setting and will include:
Ombudsman Program Overview
Nursing Home rules and regulations
Investigative procedures
Documentation system
Procedures
Resident rights
RCF rules and regulations
Any other area deemed necessary by the State Ombudsman

At the completion of training, a certification test will be given to potential Ombudsman. A test score of 80% must be attained to be certified.