Referral Specialist processes insurance pre-verification for hospital admissions or specialty service office visits. Gathers pertinent information from patients, insurance carriers, financial counselors, and other staff to confirm the patient's financial obligations for services. Being a Referral Specialist acts as a liaison between hospitals, clinical staff, health plans, providers, and patients to process referrals. Verifies insurance coverage and obtains required authorizations. Additionally, Referral Specialist resolves pre-certification, registration, and case-related issues. Documents referrals, communications, actions, and other data in an information system. Generates and distributes all applicable forms, notifications, and paperwork. May require an associate degree. Typically reports to a supervisor. The Referral Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Referral Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Title: Information and Referral Specialist
Reports to: Office Manager
Classification: Part-time 8 hours on Friday (Temp)
Compensation: $20.50
The Multicultural Center of Marin seeks an Information and Referral Specialist to serve community members and deliver high-quality customer service at the first point of contact for MCM guests and clients.
Role of Information and Referral (I & R) Specialist:
The responsibilities of the Information and Referral Specialist are:
The Ideal Candidate:
The Information and Referral (I & R) Specialist has exceptional communication skills (English and Spanish); a customer-first approach to every community member. Because this role is an essential part of daily operations at MCM, the ability to be present consistently is of utmost importance, with a sound knowledge of community services, resources and supports in the areas of housing, rental assistance, existing emergency fund, food pantries, health services (physical, mental and substance use); clothing; immigration and other legal services; childcare; and education and training.
Requirements:
MCM is an Equal Opportunity Employer and is committed to creating a workplace that celebrates and reflects the diversity of our community. Applicants who contribute to this diversity are strongly encouraged to apply.
Job Type: Temporary
Pay: $20.50 per hour
Expected hours: 8 per week
Work Location: In person
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