Records Clerk jobs in Concord, CA

Records Clerk locates and retrieves company records as requested. Follows verification procedures and prepares records for archiving. Being a Records Clerk inventories records stored and may assist in the destruction of records. Requires a high school diploma. Additionally, Records Clerk typically reports to a supervisor. The Records Clerk possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Customer Service Rep *onsite
  • Vital Records Holdings LLC
  • Concord, CA FULL_TIME
  • Description

    Title: Customer Service Representative within Release of Information department

    Reports To: Customer Service Manager/Onsite Supervisor

    Summary: This position is responsible for interacting with customers/patients to provide information in response to inquiries about services, medical records and handling/resolving complaints.


    This position is onsite in an office setting.  100% onsite.


    Essential Functions:

    • Train, explain tasks, and assist in the solution of customer problems.
    • Answer incoming phone calls, faxes, emails and respond to customer/patient requests.
    • Identify and assess customer’s needs to achieve satisfaction.
    • Work with patients and requesters on medical records requests.
    • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
    • Go the extra mile to engage customers.
    • Key in new box information for all accounts.
    • Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
    • Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
    • At the end of each month, responsible for storing the previous month’s files in VRC boxes.
    • Work on special projects as required by the Customer Service Manager or Director of Operations.
    • Operations or as needs arise.

    Requirements

    Competencies:

    • Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
    • Must have some computer knowledge.
    • Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
    • Ability to work with external customers, potential customers, vendors, and suppliers.
    • Able to retain knowledge of services lines, prices, and delivery times.
    • Ability to multi-task, prioritize and manage time effectively.
    • Flexible, spontaneous, and able to deal with the unexpected.

    Work Environment: Must be able to tolerate heat in the summer and cold in the winter.

    Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

    Education and Eligibility Requirements:

    • One (1) years’ experience.
    • Knowledge and ability-English and grammar.
    • Pleasant telephone voice/manner.
    • Ability to operate simple office equipment sufficiently to perform the job.
    • Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
    • Must have proven customer support experience.
    • Must know 10-key by touch.

    Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.

  • 1 Day Ago

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ROI Specialist *onsite in Hosptial
  • Vital Records Holdings LLC
  • Napa, CA FULL_TIME
  • DescriptionDescription: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical rec...
  • 15 Days Ago

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ROI Specialist *onsite in Hosptial
  • Vital Records Holdings LLC
  • Napa, CA FULL_TIME
  • DescriptionDescription: The Release of Information (ROI) Specialist I within the VitalChart department of VRC Companies, LLC (“VRC”) is responsible for processing all assigned requests for medical rec...
  • 15 Days Ago

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Medical Records
  • Confidential
  • Suisun, CA FULL_TIME
  • Job descriptionPosition/Responsibilities· Keeping abreast of new regulations enacted by Medicare, Medicaid and insurance companies.· Maintain and file patient charts.· Ensure the quality of the patien...
  • 1 Month Ago

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Director of Admissions and Records
  • Contra Costa Community College District
  • Pleasant Hill, CA FULL_TIME
  • Director of Admissions and Records Posting Number: 0001733 Location: Diablo Valley College Salary: $10,251 - $12,490 per month (see special instructions for step placement) Position Definition: The Di...
  • 22 Days Ago

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Medical Records Director
  • Vale Healthcare Center
  • San Pablo, CA FULL_TIME
  • SUMMARY Responsible and accountable for the record keeping procedures and storage of all clinical records in a manner consistent with facility policies and procedures, professional standards, and stat...
  • 25 Days Ago

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0 Records Clerk jobs found in Concord, CA area

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Payroll Records Clerk
  • County of Alameda
  • Oakland, CA
  • Introduction This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appoin...
  • 4/26/2024 12:00:00 AM

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Contracts Administrator
  • Tiburcio Vasquez Health Center
  • Hayward, CA
  • About Us: Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the heal...
  • 4/26/2024 12:00:00 AM

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Contract Administrator
  • Scion Staffing
  • San Rafael, CA
  • Scion Nonprofit has been engaged to conduct an immediate search for an experienced Contract Administrator for our client...
  • 4/25/2024 12:00:00 AM

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Process Improvement Analyst
  • Adecco Usa
  • Dublin, CA
  • Adecco is assisting a Fortune 500 client in recruiting for a Process Improvement Analyst in Dublin, CA. This is a full-t...
  • 4/24/2024 12:00:00 AM

8
Contract Administrator
  • 80Twenty
  • San Francisco, CA
  • Our client, a premier and dynamic music company priding themselves on the development and support of independent artists...
  • 4/23/2024 12:00:00 AM

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Office Services Assistant
  • Walkup, Melodia, Kelly & Schoenberger
  • San Francisco, CA
  • At WMKS, we believe our work is purposeful when it contributes meaning to an individual’s life and has relevance to the ...
  • 4/22/2024 12:00:00 AM

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Document Administrator
  • Piper Maddox
  • San Francisco, CA
  • DOCUMENT ADMINISTRATOR 6mth contract to hire Hybrid - 3 days on-site (San Francisco, CA) This position's hours are 9:00 ...
  • 4/22/2024 12:00:00 AM

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Contract Administrator
  • Scion Staffing
  • San Rafael, CA
  • Scion Nonprofit has been engaged to conduct an immediate search for an experienced Contract Administrator for our client...
  • 4/22/2024 12:00:00 AM

Concord (/ˈkɒŋkərd/ KON-kord) is the largest city in Contra Costa County, California. At the 2010 census, the city had a population of 122,067 making it the 8th largest city in the San Francisco Bay Area. Founded in 1869 as the community of Todos Santos by Salvio Pacheco, the name was changed to Concord within months. The city is a major regional suburban East Bay center within the San Francisco Bay Area, and is 29 miles (47 kilometres) east of San Francisco. Concord is located at 37°58′41″N 122°01′52″W / 37.97806°N 122.03111°W / 37.97806; -122.03111. It is 29 miles (47 kilometres) northeas...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Records Clerk jobs
$35,542 to $43,815
Concord, California area prices
were up 2.5% from a year ago