Q CASINO
POSITION DESCRIPTION
TABLE GAMES DUAL RATE SUPERVISOR
BASIC FUNCTION
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Responsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations. Deals assorted games such as blackjack, roulette and/or craps to players according to the policies, procedures and IRGC gaming regulations
ORGANIZATIONAL RELATIONSHIPS
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Reports to:Casino Operations Managers, Casino Operations Shift Managers
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Supervises: Table Games Dealers
SPECIFIC DUTIES AND RESPONSIBILITIES
Table Games Supervisor
- Responsible for assigning dealers to games when Table Games Lead is not present
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Assists with dealer training and improving employee skills
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Responsible for meeting and greeting customers at the Table Games area
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Resolves game related disputes involving customers and employees
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Completes fill and credit transactions
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Ensure Title 31 compliance
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Works with other departments to ensure a cooperative environment
Table Games Dealer
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Deals standardized, smooth and mechanically efficient games to players
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Responsible for exchanging chips for currency
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Responsible for verifying fills and credits with supervisors
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Responsible for accurately collecting and paying wagers
Supervisor/Dealer
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Provides and promotes positive customer relations supported by employee quality service
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Ensure honesty and integrity of all table games during assigned shift.
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Responsible for the protection of company assets as it relates to table games.
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Reports suspicious activity and customer behavior to supervisors.
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Responsible for maintaining a consistent pace on assigned games.
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Other duties as assigned
EDUCATION, TRAINING AND EXPERIENCE
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High School Diploma
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1-2 years table games experience
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1-2 years supervisory experience
STANDARDS OF PERFORMANCE
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Good leadership skills
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Good oral and written communication skills
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Excellent customer service skills
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Reasonable knowledge of applicable mathematical skills
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Must be able and willing to work non-traditional schedules, particularly nights, weekends, and holidays
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Must be able to resolve customer disputes professionally and courteously
- Must be knowledgeable of IRGC rules and regulations
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Must be knowledgeable to Q Casino Internal Controls
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Must possess a valid IRGC gaming license.
MENTAL AND PHYSICAL REQUIREMENTS
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Standing for extended periods of time
WORKING ENVIRONMENT AND CONDITIONS
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Inside working environment
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Exposed to cigarette smoke
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Loud noise levels
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Irregular work schedules, including nights, weekends, and holidays
EQUIPMENT AND TOOLS
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General office equipment including, but not limited to:
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Computer
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Other
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Fax machine
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Calculator
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Radio