RFP Analyst, Sr. develops proposals, bids, quotations, RFP responses, or other documents describing organizational products and services in response to requests from prospective clients. Collaborates and coordinates with internal contributors and subject matter experts to ensure content is complete, accurate, and maximizes business opportunities. Being an RFP Analyst, Sr. prepares and maintains a repository of templates, standard language, and product collateral or exhibits. May prepare custom response content for complex or unique inquiries. Additionally, RFP Analyst, Sr. typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The RFP Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be an RFP Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Job Summary
The Sr. Support Analyst is a technical leader on the IT Service Desk team and reports to the IT Service Desk Manager. This position will be the subject matter expert (SME) for ticket handling responsibilities, including triaging and troubleshooting issues. In this role, you will support the IT Service Desk Manager in training and ensuring the Service Desk follows our defined IT operational processes and procedures. This includes, but not limited to, proper ticket handling, monitoring ticket queues, ensuring ticket SLA’s are being met, proper shift handoffs and escalations are being followed while working tickets to a resolution or providing proper escalations to our Advanced Support team as needed.
As a Service Desk SME, you will be a senior Service Desk resource for our Service Desk Operations that includes understanding and helping the IT Service Desk Manager improve our knowledgebase (KB) and training that produce positive team outcomes. This includes helping us continuously improve any other defined processes and procedures, monitoring, and service delivery as it relates to the Service Desk while ensuring a positive client experience in everything we do.
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0 RFP Analyst, Sr. jobs found in Winston Salem, NC area