RFP Analyst, Sr. jobs in Surprise, AZ

State of AZ AZDEQ Service Desk Analyst Req # 1172

Location: 1110 W. Washington, Phoenix, AZ, 85007

Tentative Shift Hours: Monday to Friday, 8 AM to 5 PM (40 Hours/Week).

ship Required. Background check Required.

Fingerprinting Clearance Card Required.

Additional Information

7 year National, County, Criminal background check required

Position Description:

Service Desk Analyst Open, monitor, work, and close tickets in a ticket tracking system responding promptly to customer needs. Monitor calls, including tickets entered in the ticket tracking system for problems; verifies user information; communicate outstanding issues and status resolution to users and supervisor, programming support staff, other government agencies, and community partners as applicable to meet commitments.

Skills Required:

• Exceptional customer service skills, including effective listening and problem-resolution techniques with attention to detail.
• Excellent interpersonal, written, and oral communication skills.
• Critical thinking, problem-solving, effective decision-making, engaging in critical thinking using logic and reasoning, working collaboratively or independently.
• Handle phone calls and walk-ups while juggling multiple other priorities.
• Determine the impact of issues and recommend changes to improve efficiency and reduce waste.
• Balance, prioritize, and organize multiple tasks and adjust plans accordingly.
• Imaging desktops, laptops, and tablets and deploying equipment to agency staff.

Skills Preferred

• Ability to analyze and diagnose desktop computer software problems in a network environment.
• Analyze complex issues and resolve incidents efficiently and effectively.

Work Experience Required

2-4 years of technical service desk experience or equivalent experience, certification in Microsoft products, CompTIA A , and accreditation in HP/Dell hardware products.

Education/Training Required

At a minimum, the preferred candidate will possess an Associate's degree in the IT Field.