Quality Generalist Manager develops and administers policies and procedures for evaluating and improving the quality of products, materials, components and/or manufacturing processes. Makes recommendations to ensure production runs meet established quality standards and predicted yields. Being a Quality Generalist Manager ensures employees follow established procedures and complete quality assurance work within time and budgetary constraints. May be responsible for ensuring products meet international quality standards such as ISO 9001. Additionally, Quality Generalist Manager works across a variety of quality assurance disciplines. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Quality Generalist Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Quality Generalist Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Customer Account Manager
Summary:
Quality Biomedical seeks a full-time Customer Account Manager with 5 years of relevant experience to join our customer care team. This team is the central hub of customer communication across our eight sites, managing all aspects surrounding our customer experience. This includes phone, chat, and email support, order management, online application support, logistics support, and problem resolution.
This position requires previous experience directly managing assigned customer accounts, order administration, and problem resolution. The candidate must have strong interpersonal skills, strong data management skills using MS Office applications, and the ability to learn new tools and systems quickly.
Key Responsibilities:
· Build strong relationships with all assigned accounts and maintain regular contact to ensure their total satisfaction. This includes regular outbound calls to follow-up on service orders, gathering information on pickup quantities, and seeking feedback on their satisfaction with our services.
· Manage all Service Order (RMA) processing aspects from placement, estimate approvals, etc.
· Responsible for managing the inbound CHAT and Ticket queue for the assigned customers.
· Communicating across internal departments to address customer issues and keeping your clients apprised of progress along the way.
· Communicate new service offers to existing clients. Ability to explain terms and conditions appropriately.
· Ability to administer new users within our online platforms. This will include live training when needed using screen sharing.
· Support new prospective clients with the onboarding process. This includes gathering key information surrounding address, contact details, accounting info, etc.
Requirements:
Why Join Quality Biomedical?
· Full-time hours with a M-F schedule
· Paid sick time begins accruing immediately
· Two weeks vacation
· Excellent insurance benefits
· Experienced and engaged leadership
· Ongoing training
· Inclusive and diverse company culture
· Innovative technology
· Growth potential
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
Experience level:
Schedule:
Travel requirement:
Work Location: Hybrid remote in Maryland Heights, MO 63043
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