Quality Control Manager jobs in Moline, IL

Description

JOB TITLE: COMPLIANCE & QUALITY CONTROL INTERN

FLSA STATUS: NON-EXEMPT
REVISED DATE: 3/28/2024

REPORTS TO: COMPLIANCE AND RISK MANAGER

PRIMARY FUNCTION:
This position exists to provide support to the compliance and quality control departments. This position is responsible for learning, understanding, and assisting the quality control functions, including but not limited to reviewing existing reports and documenting errors and processing returned mail. This position will also learn banking regulations and how to apply those rules to the credit union. Communicate professionally and effectively with all staff and levels of management.

PRINCIPAL DUTIES/RESPONSIBILITIES:
1. Assist in completing quality control audits on new account records.
2. Assist with reviewing various reports to monitor consumer and business items.
3. Assist employees in need of additional member verification.
4. Assist in the monitoring of member activity.
5. Actively and thoughtfully communicate with their supervisor, planning their goals and development, taking accountability for their actions, and striving for excellence.

GENERAL DUTIES/RESPONSIBILITIES:
6. Promote products and services.
7. Attend all meetings as required.
8. Maintain clean and professional work area and appearance.
9. Maintain positive public relations and promote the credit union within the community.
10. Complete educational programs as required.
11. Perform the following commitments of service to each and every member at all times:
a. Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake.
b. Keep a smile in my voice as well as on my face.
c. Answer the telephone by the third ring.
d. Call people by name and thank them.
e. Give people my full and undivided attention; focus on the person face to face and on the telephone.
f. Take responsibility for solving the individual's problem instead of referring it to someone else.
g. Deliver on commitments of action(s) to be taken, so excuses won't be necessary.
h. Follow through on necessary action(s) to be sure the problem is solved.
i. Know that what's important is not only who or what created the problem but how the problem can be corrected.
j. Protect confidential information.
12. Other duties as assigned.

Qualifications

REQUIREMENTS OF THE POSITION:
Currently enrolled in an accredited college or university majoring in a similar or related field.
Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. However, we do accept OPT/CPT.
One to three years similar or related experience.
Knowledge of credit union operations would be preferred but not required.
Analytical skills.
Excellent communication and organizational skills.
Knowledge/Ability to use various computer programs, including knowledge of Microsoft Office products.
Professional, pleasant, and outgoing personality.
Problem solving ability.
Ability to work independently and as part of a team.
Decision making skills.

PHYSICAL REQUIREMENTS:
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

PHYSICAL ACTIVITIES:
The following physical activities will be required on a day-to-day basis: climbing, stooping, crouching, reaching, walking, pulling, fingering, feeling, hearing, balancing, kneeling, crawling, standing, pushing, lifting, grasping, talking, repetitive motions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if they are otherwise qualified.

VISUAL/PERCEPTION ACTIVITY:
Administrative, Clerical, Data Entry operators, Inspection, (work at distances close to the eyes).

WORKING CONDITIONS:
The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

HUMAN RELATION SKILLS NEEDED:
The ability to communicate effectively with members, staff, and contacts outside of the credit union in a polite, courteous timely, accurate and efficient manner. Patience in dealing with a difficult member.

INTERNAL TRAINING REQUIREMENTS:
Please refer to the credit union intranet for the internal training requirements for this position.

ANNUAL TRAINING REQUIREMENTS:
Compliance and Regulatory (BSA, OFAC, etc.)
Security Awareness Training
Diversity, Ethics, Sexual Harassment, and Sensitivity