Quality Control Analyst jobs in Cary, NC

Who are we?

Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition. 

TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers facilities, TSS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States. 

How will you make an impact?

As an integral member of the Quality Control department, the QC Analyst II will perform quality review of all field data and report documentation to TSS requirements, client expectations and accuracy. The QC Analyst II will be a key team member in supporting project documentation and data with internal departments and clients as needed to resolve pending quality control concerns.

What will you do?

• Perform Quality Control (QC) checks on TSS field documentation and test results for conformance to both normative and client specifications upstream of the Technical Report writing process.
• Coordinate as required with internal departments to resolve errors and meet quality control objectives
• Correct field documentation within internal discussions, or in report generation and log errors identified during review process.
• Execute work in timeline as set by Quality Control Manager.
• Maintain client-specific documents per defined departmental and company-wide filing practices.
• Other duties as assigned.

How will you get rewarded?

TSS offers competitive salaries and a wide range of benefits:

• Medical, vision and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays

How will you get here?

Education and Experience

• Requires a High School Diploma or equivalent. 2-year or 4-year degree preferred.
• Requires at least 1 year of relevant customer service experience.
• A combination of education, training and related experience may meet requirements.

Knowledge, Skills and Abilities

• Excellent customer service and relationship building skills.
• Strong troubleshooting and problem-solving skills with the ability to continually learn new services.
• Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.
• Highly effective verbal and written communication skills.
• Competencies with computer usage in general.
• Ability to effectively use the MS Office package, Word, Excel, PowerPoint, Visio, Adobe Acrobat, and/or Photoshop
• Experience with the Microsoft Office suite.

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.