Quality Assurance Specialist jobs in Muskegon, MI

Quality Assurance Specialist implements company and regulatory quality standards for product manufacturing. Knowledgeable of industry and governmental quality regulations. Being a Quality Assurance Specialist audits and reviews quality data according to existing procedures. Documents results in required format. Additionally, Quality Assurance Specialist requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Quality Assurance Specialist work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Quality Assurance Specialist typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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QUALITY ASSURANCE SPECIALIST
  • 4Front Credit Union
  • Traverse, MI FULL_TIME
  • Description

    ESSENTIAL FUNCTIONS AND BASIC DUTIES


    1. Reviews and scores interactions for Communication Center Channels.


    • Reviews expected number of interactions across all relevant channels for all positions in the department.
    • Identifies coaching opportunities and trends to relay with Assistant Managers and Manager.


    2. Trained and knowledgeable in each Communication Center channel.


    • Has a well versed understanding of the expectations of each position and overall member service quality.
    • Has regular live observations to stay up to date with changes in member needs and demands.


    3. Communicates effectively with Communication Center management. 


    • Able to effectively and objectively communicate, both verbally and written, with Communication Center Manager and Assistant Managers regarding employee performance and opportunities. 
    • Attends regular calibration meetings with Communication Center leadership to assure consistency. 
    • Determines when a situation or opportunity should be escalated to appropriate management. 
    • Effectively communicates with other departments in regards to follow up interaction reviews and requests. 


    4. Assumes responsibility for related duties as required or assigned.


    • Assists Digital Service Center and Contact Center with thorough and robust feedback on observed interactions. 
    • Ensures work areas and equipment are clean and well maintained.
    • Assists in duties assigned by Communication Center Manager as needed. 





    PERFORMANCE MEASUREMENTS


    • Quality Assurance Specialist functions are efficiently, effectively and accurately performed in accordance with established policies, standards, and security procedures.
    • Excels in independent working conditions with limited supervision while consistently performing job functions effectively and timely.
    • Self-motivated and task driven. 
    • Good working relationships and coordination exist with area personnel and with management. Management is appropriately informed of area activities.
    • Required reports and records are accurate, complete, and timely.
    • The Credit Union’s professional reputation is maintained and conveyed.
    •  Quality scores, referral totals, and member satisfaction scores meet expectations and reflect effort to create a positive member experience.
    • Team is supported and assistance is provided in a professional and timely manner.
    •  All back office functions are performed effectively and efficiently.
    • Good business relations exist with members. Member problems and complaints are promptly and professionally addressed and resolved.



    Requirements

    EDUCATION/CERTIFICATION: High school graduate or equivalent.   


    REQUIRED KNOWLEDGE: Thorough understanding of Communication Center policies and expectations

    •  General knowledge of Credit Union policies and procedures
    •  Understanding of Credit Union philosophy
    •  General knowledge of Credit Union products and services 

    EXPERIENCE REQUIRED: Minimum of six months of Communication Center experience. Experience with multiple channels required.


    SKILLS/ABILITIES: Self-motivated, task driven individual.

    •  Effective communicator.
    •  Strong attention to detail, not easily distracted.
    •  Professional appearance, dress, and attitude.
    •  Ability to operate related computer software, telephone and business equipment.



    PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION


    TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, or quickly.


    AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.


    REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.


    FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.


    AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.


    PHYSICAL STRENGTH: Sitting and standing. Exerts up to 50 lbs. of force occasionally.


    WORKING CONDITIONS


    NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).



    MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION


    REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.

    •  Able to interpret various instructions.


    MATHEMATICS ABILITY: Ability to perform basic math skills, use decimals to compute ratios and percentages.  


    LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.

    •  Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
    •  Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.



    INTENT AND FUNCTION OF JOB DESCRIPTIONS


    Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.  


    All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.  


    In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.


    Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.


  • 1 Day Ago

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Quality assurance specialist
  • Paramelt
  • Muskegon, MI FULL_TIME
  • Position Summary This position will monitor the Quality Management Systems in place for Paramelt and will perform a variety of tasks to ensure quality and process control systems, procedures and docum...
  • 1 Month Ago

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Quality Assurance Specialist – Muskegon, MI
  • Paramelt
  • Muskegon, MI FULL_TIME
  • Position Summary This position will monitor the Quality Management Systems in place for Paramelt and will perform a variety of tasks to ensure quality and process control systems, procedures and docum...
  • 1 Month Ago

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Quality Assurance Inspector
  • Grand Traverse Machine
  • Traverse, MI FULL_TIME
  • 1st Shift, 2nd Shift, Weekend Shift (Full or Part Time) Reports to: Quality Assurance Manager Position Description: Grand Traverse Machine is seeking a self-motivated person requiring minimal supervis...
  • 19 Days Ago

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Quality Assurance and PSA Manager
  • Bethany Christian Services
  • Muskegon, MI FULL_TIME
  • Quality Assurance and PSA Manager Requisition #: req10555 Location: Muskegon, MI Hours: Full-time (40 hours/week) Bethany is changing the world through family. We began our work by serving one child m...
  • 10 Days Ago

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Quality Assurance and PSA Manager, Unaccompanied Children
  • Bethany Christian Services
  • Muskegon, MI FULL_TIME
  • Quality Assurance and PSA Manager, Unaccompanied Children Requisition #: req10561 Location: Muskegon, MI Hours: Full-time (40 hours/week) Bethany is changing the world through family. We began our wor...
  • 10 Days Ago

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0 Quality Assurance Specialist jobs found in Muskegon, MI area

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Quality Assurance Specialist
  • NUTRA FOOD INGREDIENTS LLC
  • Grand Rapids, MI
  • We are actively looking to add a QA Specialist to our Team. This full-time, 1st shift position supports quality systems ...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Technician
  • Great Lakes Coca-Cola
  • Grand Rapids, MI
  • Overview: Reyes Coca-Cola Bottling is a proud West Coast and Midwest bottler and distributor of Coca-Cola brands. We del...
  • 3/28/2024 12:00:00 AM

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Quality Control Technician
  • ProLogistix
  • Holland, MI
  • Base Pay: 20.00 per HOUR Quality Control Technician Quality Control Technician position in Holland, MI Person is respons...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Engineer - Robotic Systems Development
  • Kion Group AG
  • Holland, MI
  • What we offer: •Career Development •Competitive Compensation and Benefits •Pay Transparency •Global Opportunities Learn ...
  • 3/28/2024 12:00:00 AM

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Molding Process Engineer Intern
  • Magna International
  • Holland, MI
  • About us We see a future where everyone can live and move without limitations. That's why we are developing technologies...
  • 3/28/2024 12:00:00 AM

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Quality Technician - Muskegon
  • Michigan Spring and Stamping
  • Muskegon, MI
  • Michigan Spring & Stamping is a medium-sized family company based in Muskegon, Michigan and is part of the KERN-LIEBERS ...
  • 3/27/2024 12:00:00 AM

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QA, Food Technologist
  • Daymon
  • Grand Rapids, MI
  • Summary: The QA Food Technologist supports the retailers overall program objectives through the management and implement...
  • 3/27/2024 12:00:00 AM

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3rd Shift Production Operators
  • Derby Fabricating Solutions LLC
  • Rockford, MI
  • RESPONSIBILITIES Safely produce quality parts on time and in spec. Responsible for setting up machine and any auxiliary ...
  • 3/24/2024 12:00:00 AM

Muskegon (/mʌˈskiːɡən/) is a city in the U.S. state of Michigan, and is the largest populated city on the eastern shores of Lake Michigan. At the 2010 census the city population was 38,401. The city is the county seat of Muskegon County. It is at the southwest corner of Muskegon Township, but is administratively autonomous. The Muskegon Metro area had a population of 172,188 in 2010. It is also part of the larger Grand Rapids-Wyoming-Muskegon-Combined Statistical Area with a population of 1,321,557....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Quality Assurance Specialist jobs
$57,348 to $72,602
Muskegon, Michigan area prices
were up 1.3% from a year ago

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Quality Assurance Specialist in Lubbock, TX
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Quality Assurance Specialist in Wichita, KS
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