Quality Assurance Director jobs in Garden Grove, CA

Position Summary

Under the direction of Management, Quality Assurance receives and carry out work assignments from management and internal customers.  QA inspects and tests Bus duct, Low and Medium voltage Motor Control, Low and Medium voltage Switchgear and will perform these tests if necessary for RESA Power Customers and/or their representatives during witnessed customer inspections. These assignments support shop operations and completing customer orders while ensuring the final product observes the company's and Customer’s quality and product standards.

Job Responsibilities

•  Plan, execute, and oversee or complete inspection and testing of incoming and outgoing product (all equipment manufactured) t to confirm quality conformance to specifications and quality deliverables.
•  Reviews design specifications to understand the scope, requirements, of job.
• Conducts testing to ensure products perform according to user requirements and within established guidelines.
•  Assists operations and local quality function in tracking, documenting, and reporting quality levels.
  • Interface with shop, engineering, sales, customers and shipping.
  • Record shop discrepancies and shortages.
  • Record engineering discrepancies.
  • Complete all test/inspection documentation.
  • Complete all shipping documentation.
  •  Review and store all inspection documentation.
•  Analyze and investigate product complaints as directed or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
•  Provide training and support to quality assurance team on systems, policies, procedures, and core processes as directed.
• Communicate with Manager or other designee for effective problem resolution and transfer of pertinent information on jobs in process and complete.
• Work with members of a team to effectively complete work assignment. Receive information from team members and/or leadership regarding customer needs and product requirements and utilize this information to effectively complete jobs.
• Maintain a neat and orderly work area; Observe all company, local, and federal safety rules, location and company best practices, and company policies and procedures.
• Work nights and weekends as business need dictates.
• Complete other duties assigned.

Required Experience and Qualifications:

• Associate’s degree in related field or equivalent experience and minimum 2 years of experience.
• Knowledge of various safety standards such as OSHA, state, federal, company and/or Customers.   
• Knowledge of industry standards such as NETA, OSHA, IEEE and NFPA
• Basic computer skills for data entry, looking up information, and/or creating reports.
• Able to effectively problem solve. 
• Detail orientated.
• Able to communicate oral and written communication skills; follow directions-written direction, oral direction, reading work orders and/or specs as assigned; work in a team environment and communicate with team, various departments, and/or Customers as business needs dictate.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

RESA Power is the industry leader in electrical life extension products and services with many locations across the United States and Canada. We are experts in servicing major power distribution and control markets and have one of the largest inventories of obsolete and hard-to-find components in the industry. ~ Service is our product

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand & apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family.  We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Travel: 0-05%

Physical Demands: Lifting a minimum of 50lbs on a daily.  Position requires standing and using computer.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.