Are you the Sherlock Holmes of insurance coverage?

• Minimum of 10 years commercial lines experience with extensive knowledge of property and casualty coverages
• Valid resident property and casualty insurance license preferred, not required
• Certified insurance counselor (CIC) or chartered property casualty underwriter (CPCU) or equivalent designation preferred, not required

• Excellent prioritization and organizational skills
• Friendly, positive attitude with a genuine desire to assist others
• Strong verbal and written communication skills with a professional telephone manner
• Effective problem-solving abilities and adaptability in a fast-paced environment
• Ability to work under pressure with attention to detail and time constraints
• Self-motivated and able to work independently without supervision

• Address questions from the QA Coverage team about insurance forms, agreements, coverage, audit disputes and mergers & acquisitions
  • Assist with interpreting rules from NCCI and ISO
  • Contact regulatory authorities and state insurance departments when needed
• Conduct thorough commercial account reviews to provide coverage guidance, including:
  • Researching public sources to understand client operations and loss exposure
  • Reviewing current insurance programs and policy documents
  • Comparing insurance applications, proposals, proofs of coverage (COIs and EPIs) and binders
  • Analyzing documentation and communication to evaluate information quality
  • Offering recommendations to enhance coverage and quality control
  • Rating the account based on Quality Assurance Review procedures
  • Creating and sending review summaries to brokers
• Lead discussions with brokers and VP of Quality Assurance to address review findings and set expectations for necessary adjustments
• Assist brokers with informal policy reviews and exposure assessments for clients and prospects, as needed
• Maintain timely documentation to support department metrics
• Contribute to the development of marketing, reference and educational materials
• Support training and development for agency and unit staff

• Health, vision, dental and life insurance effective the first month following the hire date
• 401(k) with up to 4% 401(k) matching
• Paid time off, paid holidays and early leave on Fridays and holiday eves
• Eligibility for annual profit sharing
• Financial support for job-related education and certifications