Quality Assurance Coordinator - Healthcare jobs in Connecticut

Company Overview

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community-based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.

CSI understands clients and staff have been impacted by trauma. CSI is becoming a trauma-informed organization by hiring individuals with existing experience in trauma-informed practices as well as supporting ongoing staff development with trauma-informed practices. This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI. CSI is committed to systematically evaluating the integration of the trauma-informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re-traumatization. To learn more about Community Solutions, visit our website at: www.csi-online.org.

Program Overview

Community Solutions, Inc. (CSI) is seeking two passionate and enthusiastic Training and Quality Assurance (QA) Coordinators to join our dedicated Learning Institute Department. These exceptional individuals will promote and deliver professional development and continuous program improvement for CSI and external customers. Identify project and/or department inefficiencies and develop strategies for improvement. Research, develop and implement training programs and new curricula for internal and external initiatives.

Position Overview

• Act as a liaison between CSI departments and the Learning Institute
• Develop relationships with experts in the field and coordinate related training efforts as needed
• Develop and implement new streamlined processes and procedures throughout the training department
• Create, prepare and conduct in-service training courses for all CSI training tracks, including orientation, and basic and advanced-level courses. Ensure that all contract requirements are met, based on program requirements
• Prepare and conduct quality assurance activities including tape review, strength based and accurate coaching/feedback sessions, research, informational meetings, written and statistical reports, for CSI staff and customers
• Research and develop training curricula, quality assurance advances and resources to meet the needs of CSI’s organizational and annual plan goals.
• Participate and/or lead agency committees, particularly the Learning Committee, consistently promoting professional and programmatic development
• Promote improved practices and/or new innovations across the organization
• Maintain a working knowledge of and abide by the Agency’s programs, policies, and procedures.
• Perform other duties as assigned by supervisor.

Schedule: Mon-Fri Flexible Hours Salary: $58,983.34

Qualifications

• Master’s degree in a social science/human services/education. Experience may be substituted on a one-to-one year basis
• Two years of technical experience conducting in-service training and/or evidence-based quality assurance
• Advanced oral and written communication skills
• Ability to establish and maintain effective professional relationships
• Demonstrated capacity to effectively utilize a strengths-based, solution-focused approach
• Ability to deliver effective adult education methods and techniques
• Creative, “out of the box” thinking
• Willing and able to uphold the values of Community Solutions, Inc.
• Knowledge of quality assurance techniques and skills
• Technically savvy with direct experience using Microsoft Word, Excel, PowerPoint and Outlook.

Additional Benefits

• Two (2) weeks’ vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.
• Sick time (7 days accrual basis), floating holiday time (4 days/year).
• Medical and Dental plans.
• Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.
• 401(k) Retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.
• Tuition reimbursement after 1 year service.
• Ongoing training.

CSI is an Equal Opportunity Employer – M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.