Quality Assurance Analyst, Sr. - Healthcare analyzes quality assurance and compliance data and prepares reports. Designs solutions to quality management issues. Being a Quality Assurance Analyst, Sr. - Healthcare may assist in the implementation of quality improvement processes. May assist less experienced analysts. Additionally, Quality Assurance Analyst, Sr. - Healthcare requires a bachelor's degree. Typically reports to a supervisor or manager. The Quality Assurance Analyst, Sr. - Healthcare occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Quality Assurance Analyst, Sr. - Healthcare typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
WSP is currently initiating a search for a Full-Time Quality Assurance Analyst. This position will be based out of Louisville, KY.
This position will help preserve service excellence through monitoring, and assessing customer interactions of Contact Center Associates; documenting agent performance strengths, weaknesses, opportunities, and threats; to use a Quality Management System (Calabrio); highlighting immediate compliance issues; assisting in generating standard process measurement reporting; to monitor and track performance measures for the operations; and developing and updating quality guidelines and procedural manuals.
Required Qualifications
Physical Demands
Preferred Qualifications
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