Provider Relations Representative, Sr. supports, develops and maintains service relationships with all participants (physicians, providers and administrators) of a provider network. Responds to electronic and direct inquiries from clients about policies, rates, changes, referrals, eligibility, credentialing, etc. May provide guidance or expertise to less experienced representatives. Being a Provider Relations Representative, Sr. typically requires a bachelor's degree. Typically reports to a supervisor or manager. The Provider Relations Representative, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Provider Relations Representative, Sr. typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
UPMC Community Care Behavioral Health is seeking a full-time Provider Relations Representative to support the Network Management Department in Somerset, PA!
The Provider Relations Representative will work daylight hours, Monday through Friday, in a hybrid work structure! This role will primarily work from home, but will have weekly office time during the first few weeks of training. Additionally, there may be some occasional required office visits for meetings and/or other departmental needs.
The Provider Relations Representative will initiate and develop working relationships with external providers, managing a primary caseload of assigned providers, for whom they are the principal point of contact, and covering other caseloads occasionally as circumstances require. This role ensures that providers are fully educated as to appropriate policies and procedures for conducting business with Community Care, and also presents comprehensive knowledge of the authorizations and claims functions, credentialing requirements, the application and contracting process, and other topics of general and specific interest to the provider.
The ideal candidate for this position will be well-versed in the differences between commercial, Medical Assistance, and all other products, with an emphasis on differences in the providers' obligations for each. Behavioral health services experience is preferred, as well!
Responsibilities:
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