Provider Relations Representative, Sr. jobs in Atlantic City, NJ

Guest Relations Position Description Division/Department: Guest Relations Reporting Relationship: Manager Job Classification: Salon & Spa Team Compensation Structure: Hourly Bonus Professional Objective: To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Check-out and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the Salon & Spa boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets. Position Activities and Responsibilities: • Displays masterful knowledge of Salon & Spa experiences and menu • Able to maneuver through the software program quickly and effectively • Accurately enters point of sale data • Efficient at making reservations, check-in and check-out • Familiar and knowledgeable with Salon & Spa boutique inventory • Assists with merchandising and maintaining the Salon & Spa boutique • Assists with inventory management and other organizational tasks • Promotes Salon & Spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data • Provides gracious Salon & Spa tours to visitors that lead to sales • Maintains a beautiful physical environment within the Guest Relations area • Great at phone management • Greets and checks guests in and out • Facilitates effective workflow for technical team • Maintains a polished and professional image • Assists other support team members when asked • Attends all in-house training and commits to outside continuing education • Attends and participates in all general and team meetings • Participates in all aspects of marketing/special events planning and execution • Prepares promotion presentation and display • Mentors/trains new team members to help them grow • Professional guest communication • Maximize revenue generation for both treatments and retail • Maintains a smile at all times • Performs opening and closing duties • Able to handle unsatisfied guests • Monitors performance and achieves targets • Asks for Facebook likes and testimonials • Informs team members of cross-marketing opportunities • Treats all team members professionally Desired Qualifications: • Experience in front line guest service (Hospitality and Retail highly desired) • High school diploma or college • Computer skills and aptitude for mastering Medi Spa/Spa software • Good selling abilities • Flexible schedule • Professional image with gracious, warm, and genuine personality • Knowledge and understanding of the Salon & Spa menu • Good organizational skills and follow-through • Able to multi-task and improvise on the spur of the moment Behavioral Characteristics • Strong guest service orientation • Cheerful, upbeat personality • Enjoys team environment and interaction with co- workers • Excellent communication skills • Flexible and cooperative • High personal standards, good self-esteem • High energy, able to work in fast-paced environment • Good sense of time management • Good sense of humor • Self-motivated, driven and passionate about Salon & Spa • Seeks out knowledge and enjoys learning, strives for professional growth Additional Abilities: Knowledge and good skills in Salon & Spa equipment/machinery: Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines Performance Measures & Expectations • Guest check-in process • Guest check-out • Call management – success rate • Correctly and flawlessly implements the Salon & Spa program • Professional team communication • Strong contribution to the team and Salon & Spa • Elegant image and appearance • Maintaining boutique and managing inventory • Work ethic

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Life insurance
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• No weekends

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person