Provider Programs Manager jobs in Nebraska

Your day-to-day role:

• Strategy Development: Develop and execute a comprehensive strategy for continuous service improvement within the IT organization, aligned with business goals and objectives.

• Process Optimization: Identify opportunities to streamline and optimize IT service management processes, workflows, and procedures to improve efficiency, reduce costs, and enhance service quality. Drive service improvement through automation and self-service capabilities.

• Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure the effectiveness and performance of IT services, and monitor performance against targets to identify areas for improvement. Conduct Quarterly Business Reviews

• Root Cause Analysis: Lead root cause analysis efforts to identify underlying issues, trends, and patterns contributing to service disruptions, incidents, and inefficiencies, and implement corrective actions to prevent recurrence.

• Service Level Management: Define and manage service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts (UCs) with internal stakeholders and external service providers to ensure service delivery meets agreed-upon targets and standards.

• Change Management: Implement change management processes and controls to minimize risk and disruption associated with changes to IT services, systems, and infrastructure, and ensure changes are aligned with business requirements and priorities.

• Knowledge Management: Establish knowledge management practices and systems to capture, share, and leverage best practices, lessons learned, and knowledge assets across the IT organization.

• Continuous Improvement Culture: Foster a culture of continuous improvement and innovation within the IT organization, encouraging collaboration, creativity, and accountability among team members.

• Stakeholder Engagement: Engage with key stakeholders across the organization to gather feedback, assess needs, and prioritize improvement initiatives based on business impact and value.

• Vendor Management: Manage relationships with IT vendors, service providers, and partners to leverage their expertise and resources in support of continuous service improvement initiatives.

What you need to bring:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. Master's degree preferred.

• Proven experience (8 years) in IT service management roles, with a focus on continuous service improvement and process optimization.

• Strong understanding of IT service management frameworks and methodologies such as ITIL, Lean Six Sigma, or Agile.

• Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and drive data-driven decision-making.

• Strong project management skills, with the ability to lead and execute complex initiatives from inception to completion.

• Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels of the organization.

• Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams to achieve common goals.

• Relevant certifications such as ITIL Expert, Six Sigma Black Belt, or Project Management Professional (PMP) are highly desirable.