Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
NETWORK SUPPORT SPECIALIST
This position is an intricate part of the IT department to ensure the best technology efficiency across the property. This position will handle trouble shooting, assist with network maintenance,
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.
- Ensure consistent high-quality service to all our team members and guests.
- Effectively handle all service calls.
- Accurately assess user issues, and research, diagnose, and resolve problems.
- Promptly refer higher-level issues to other members of IT team for resolution.
- Follow up with users to ensure adequate problem resolution.
- Review and monitor applications and operating systems.
- Review and monitor file server and data communications equipment.
- Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning.
- Perform preventive maintenance and repair services to hardware components as needed.
- Implement and install new software and hardware as needed.
- Remain informed about new technology available.
- Review all departmental activities with IT Manager.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Perform other duties as assigned or reasonably requested by any member of management.
QUALIFICATIONS
- 1 to 2 years of related work experience within the IT industry, preferred.
- High School Diploma/GED, required.
- Must be able to work Weekends, Nights, and Holidays
- Able to effectively communicate in English via verbal and written.
- Must be able to work in a fast-paced environment.
APPEARANCE AND GROOMING
All team members are required to comply with all appearance and grooming standards outlined in the Queen Casino & Entertainment Inc. General Rules, Procedures and Policy Handbook.
WORKING ENVIRONMENT & PHYSICAL EFFORTS
The hospitality industry is a 24 Hour 365-day operation.
This position will primarily be indoors under controlled temperatures.
Occasional exposure to outdoor climates
Occasional: standing, walking, and lifting up to 60 pounds
Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
Speech and Vision abilities are required.
In addition to the described Essential Functions, the items listed above related to the Working Environment describe typical work conditions and physical expectations. This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. The company reserves all rights to add appropriate functions and duties and to revise the job description when appropriate. If an employee is unable to perform the essential functions of the employee’s job due to a disability, the company will engage in the interactive process to determine if there are reasonable accommodations that would enable the employee to perform his/her essential job functions. The company will afford all necessary reasonable accommodations unless doing so would impose an undue hardship. The company is an equal opportunity employer and makes all employment-related decisions without regard to race, sex, age, color, national origin, disability, religion, and all other characteristics protected by federal, state, and local law.