Proof Department Manager jobs in Illinois

Under the supervision of the Data Manager, the Proof/Mobile Specialist is directly responsible for reviewing, approving, rejecting, and investigating mobile deposits. This position is also responsible for pulling in files and exporting them to the core. The Proof/Mobile Specialist will work closely with branches to ensure all branches have submitted proof work and it balances before leaving.

Roles and responsibilities:

• Review all mobile deposits over $250 while following procedures.

• Answer calls/emails/messages regarding mobile deposits while providing great customer service

• Maintain positive relationship with retail staff

• Responsible for bringing in mobile files in a timely manner

• Exporting imaging to the core

• Ensure all files are balanced before closing

• Cross train on other areas when necessary

• Adheres to department policies and procedures

• Perform other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements

• Proficient in Microsoft Office applications

• Experience using ITI/Director is preferred

• Teller experience a plus

Education/Experience Requirements

• High school diploma or equivalent

Additional Requirements

• Excellent customer service qualities

• General knowledge of bank procedures as they apply to other departments

• Organizational skills

• Flexibility as far as changing roles and taking on new responsibilities as needed

• Ability to use independent judgment to make sound decisions

• Must be a self-starter/ self-motivated

• Ability to work under stressful situations

• Ability to do repetitive work

• Excellent written and oral communication skills

• Ability to work efficiently both with a team and individually

• Reasoning and problem solving skills, thinking outside the box

• Ability to apply general rules to specific problems to produce answers that make sense

• Maintains confidentiality as appropriate

• Strong attention to detail

Attendance Requirements:

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided. This position is typically full-time, Monday through Friday with a Saturday rotation as well as a weekly closing rotation. Shifts may vary to fit the needs of the department.

Certificates, licenses, or registrations: None required

Working conditions: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to sit for up to eight hours

• Requires bending, stooping or standing as necessary

• Requires the ability to hear, speak and/or signal people

• Effectively communicate verbally, in writing, and in English

• Requires manual dexterity, typing, and the ability to lift files and open filing cabinets

• The employee may occasionally lift and/or move up to 25 pounds