Project Management Manager jobs in Chicopee, MA

WidePoint Corporation (WYY) is a leading provider of wireless mobility management and cybersecurity solutions. We offer secure, cloud-based, enterprise-wide information technology-based solutions that enable enterprises and government agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements.

We are looking for a highly motivated Project Manager Support in Springfield, VA that can operate in a fast-paced and demanding environment of a micro-cap publicly-traded company.

Position Summary
The Project Management (PM) Support (Onsite) provides support and assistance of Cellular Wireless Managed Services (CWMS) to the assigned client(s). The PM Support personnel consistently provides excellent customer service to accounts and represents client needs and goals to ensure quality.

Essential Duties and Responsibilities
The essential functions include, but are not limited to, the following:

• Oversees the daily Cellular Wireless Managed Services (CWMS) management for the assigned client(s).
• Identifies and cancels service lines, as needed, with appropriate approval to create cost savings for the assigned client(s).
• Configuring the client's Intelligent Technology Management System™ (ITMS™) site as needed (i.e., roles/permissions, research wireless and wireline inventories, reports), including:

o The client's database: ensuring accuracy and assisting in preparing weekly, monthly, quarterly, and yearly reports for clients as requested.
o The client's inventory: ensuring accuracy and assisting in building/updating inventory.
o Reviewing client deliverables (i.e., Service Level Agreement [SLA], Key Performance Indicator [KPI], reports) to ensure quality standards and client expectations are met.
o Client on-boarding, implementation, and off-boarding.
o Special Projects: establish, manage, and assign processes to ensure all parties have the necessary details.

• Works closely with cross functional teams to be able present reports to the executive level internally and externally.
• Participating in Vendor Invoicing functions, resolving discrepancies before submission for customer payment.
• Working across all WidePoint departments to assist the PM in providing strong team representation and setting proper client expectations based on contract.
• Understanding WidePoint's capabilities and service offerings. Work directly with PM to effectively communicate all offerings to the client(s).
• Accessing vendor and carrier portals to access invoices, customer service records, and device reports.
• Performs other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)
The minimum qualifications include:

• High school diploma or equivalent.
• At least two (2) years of related experience is required.
• Proficient with Microsoft Office Suite or related software.
• Advanced Excel knowledge (Excel functions) is a plus, including V-Lookups and Pivot Tables.
• Intelligent Technology Management System™ (ITMS™) experience a plus:

o Able to create roles/permissions.
o Able to research both wireless and wireline inventory.
o Config and Report knowledge.

• Basic understanding of accounting principles (e.g., General Ledger and Cost Centers).
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Willing to travel to client locations.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to fifteen (15) pounds at times.

Note: This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other position-related instructions and to perform any other position-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this position successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.