Program Manager - Social Service jobs in North Carolina

POSITION: Shelter Case Manager REPORTS TO: Community House Manager
PROGRAM: Community House STATUS: Full-time, Non-exempt, Essential staff
SCHEDULE: Monday-Friday, 9am-5pm COMPENSATION: $21.38/hour, full benefits

Seeking a Case Manager to support residents at IFC’s shelter for men. The ideal candidate is able to function well
in a fast-paced environment and has experience with housing first, low barrier models. IFC values and expects
dignified, equitable, healing-centered interactions with all members and residents, and staff of the organization.

Responsibilities:

• Provide low barrier, trauma-informed, harm reduction services rooted in anti-racism and social justice

• De-escalate conflicts and promote healthy communication between staff and residents

• Actively promote civic engagement and leadership development activities in shelter

• Provide initial screening for potential residents to determine eligibility, and complete intakes

• Develop a plan with each resident, focusing on finding housing and addressing barriers to stability (mental

• Meet with each resident engaged in case management with the frequency that best serves their case plan

• Actively work to implement decisions made by the team, and report back to the team on progress

• Create and maintain files in an organized and accessible manner

• Enter and provide accurate, current data into electronic databases as needed for program reports

• Maintain regular, clear and thorough communication with the manager and other staff

• Assist residents in navigating the community living environment by managing crisis situations as they

• Develop and maintain relationships with representatives in partner agencies

• Attend weekly supervision meetings, periodic agency meetings, and trainings as scheduled

• Understanding of the causes of poverty and homelessness and the relationship of these societal problems

• Commitment to actively working toward anti-racism personally and on an organizational level

• Relevant case management experience in social services, including demonstrated experience with people

• Knowledge of the Housing First model; ability and commitment to use Harm Reduction, Member-

• Effective planning and time management skills, ability to manage multiple tasks and deadlines

• Flexible work style, sense of humor, and ability to work as part of a diverse team

• Computer literacy (i.e. Excel, Outlook, Word, etc.)

• Valid driver’s license preferred

• Occasionally may be required to lift and carry items up to 30 pounds
  

• Must be able to respond immediately to crises that arise

• Must be able to work in a hectic, high-demand environment
  

Application procedure: Please e-mail resume, cover letter, and contact information for 3-5 professional
references to HR@ifcmailbox.org. Position open until filled.

IFC is an equal opportunity employer and strongly encourages applications from people with lived experience of poverty
and/or homelessness, people of color, LGBTQIA applicants, and people with disabilities.