Professional Services Director - Healthcare jobs in West Virginia

Genesis HealthCare is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference.

Why Genesis?
We improve the lives we touch through the delivery of high-quality healthcare and everyday compassion!
*We Care Deeply about YOU! Guided by our Core Values, Code of Conduct and Ethics program, we foster a culture of care and compassion. We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do.
*We Develop YOU! We provide career ladders, education and training opportunities so you can build a long and successful career with Genesis.
*We Appreciate YOU! We value your contributions to the Genesis mission and vision and instill an environment of teamwork and enjoyment in working together. We recognize and celebrate our shared successes.
*We are Committed to YOU! We know you are the vital link between Genesis, our patients and residents! We inspire you to be your best self.
*We Protect YOU! We take great pride in meeting or exceeding CDC and CMS standards.

The Guest Services Director ensures that our patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.

Position Highlights
*Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center
*Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center.
*Resolve patient/residents' concerns working with nursing center staff.
*Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services.
*Manage the patient/customer discharge follow-up process.
*Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.
*Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.
*Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.