Product/Brand Management Manager, Sr. jobs in Newton, MA

Product/Brand Management Manager, Sr. manages, develops, and implements marketing activities to maximize sales of an assigned brand. Analyzes brand performance, brand competitiveness, and product trends in the marketplace and develops marketing strategies for a brand. Being a Product/Brand Management Manager, Sr. reviews marketing metrics to determine the effectiveness and value of marketing strategies or campaigns. Leads the development, curation, and deployment of marketing content and identifies appropriate sales channels. Additionally, Product/Brand Management Manager, Sr. translates marketing initiatives into specific projects and actionable plans. Works with management and team leaders to identify and implement appropriate sales strategies or improve direction for current campaigns. Ensures product and brand initiatives are consistent and support the organization's public image. Requires a bachelor's degree. Typically reports to a director. The Product/Brand Management Manager, Sr. manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Product/Brand Management Manager, Sr. typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Sr Manager, Workforce Management
  • Constant Contact
  • Waltham, MA FULL_TIME
  • As the Senior Manager of Workforce Management, you will be responsible for the management of Capacity Planning, Forecasting, Scheduling and Real Time Monitoring, supporting the 300 person global Customer Support contact center. This position plays a key role in supporting the contact center’s mission to provide our customers with a world class experience while driving efficient utilization of our resources. This position reports to the VP of Customer Support and Operations and serves as a close business partner to the frontline customer support management team.

    What you’ll do: 

    • Prepare short and long term forecasting and staffing models for various lines of business to meet service goals.
    • Recommend changes to contact center resources based on trend analysis to achieve performance objectives.
    • Provide analysis regarding schedule adherence, forecast accuracy, and related reporting to the leadership team to improve performance
    • Coordinate all reporting related to Workforce Management
    • Work cross-functionally to plan for and track major organization-wide initiatives that drive volume
    • Identify and recommend plans to increase the level of customer service and/or efficiencies.
    • Work closely with business leaders and finance business partners on budgetary exercises.
    • Manage workforce management systems, to ensure we are continuously working with the latest technology to drive customer service and efficiencies. Serves as the resident expert on Workforce Management software package.
    • Effectively and continuously communicate successes and opportunities
      • Proactively identify and communicate trends and events which impact customer contact behavior to the entire organization
      • Provide real time and historical reporting
    • Manage a staff of 3 analysts

    Who you are:

    • Minimum of three years manager-level experience overseeing a contact center Workforce Management Team in multiple, high volume (200 agents) contact centers.
    • Well-defined internal and external customer-centric approach to workforce management.
    • Proven ability to manage and develop analysts, driving performance using appropriate and measurable goals, while maintaining a positive working environment.
    • High degree of initiative and flexibility. Must be able to lead staff successfully through changes to work environment, volume, business processes, systems, and regulations.
    • Excellent verbal and written communication skills, as well as presentation skills.
    • Excellent interpersonal skills, will interact with executive and senior management, vendors, internal customers, and staff at all levels.
    • The ideal candidate will possess a high level of time management, accuracy and discipline.
    • Excellent analytical and problem solving skills. Must be able to identify root causes of problems and develop data based solutions.
    • Proficiency with Excel and Google Suite required.
    • Experience with outsourcers and managing vendor relationships required.
    • Experience in Omni-channel queue management required (calls, chats, emails, cases).
    • Proficient in ACD technology. Five9 experience preferred.
    • Proficient in Salesforce reporting and queue management.
    • Proficiency using contact management and workforce management software and reporting tools. Examples include Genesys, Five9, NICE WFM, Tableau
  • 19 Days Ago

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Sr Marketing Manager- ETF
  • MFS Investment Management
  • Boston, MA FULL_TIME
  • At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put peo...
  • 1 Month Ago

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Manager/Sr. Manager, Clinical Data Management
  • Morphic Therapeutic Inc
  • Waltham, MA FULL_TIME
  • DescriptionAbout Morphic TherapeuticMorphic Therapeutic is a biopharmaceutical company developing a new generation of oral integrin therapies for the treatment of serious chronic diseases, including a...
  • 25 Days Ago

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Transit Asset Management Sr. Project Manager
  • HNTB
  • Boston, MA FULL_TIME
  • What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for so...
  • 2 Days Ago

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Sr. Counsel
  • MFS Investment Management
  • Boston, MA FULL_TIME
  • At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put peo...
  • 1 Month Ago

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Assistant Manager - Entry Level Management
  • Moxie Management
  • Framingham, MA FULL_TIME
  • As part of our continued growth and expansion, Moxie Management is looking for talented professionals to join our team. We strive for excellence in the workplace and an environment that fosters creati...
  • Just Posted

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0 Product/Brand Management Manager, Sr. jobs found in Newton, MA area

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Product Manager for Semiconductor Test Cybersecurity
  • Teradyne Inc.
  • Reading, MA
  • ** Product Manager for Semiconductor Test Cybersecurity** ID: 3330 Function: Marketing Location: North Reading, MA, US *...
  • 3/28/2024 12:00:00 AM

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Trader- Residual Group
  • Global Partners
  • Waltham, MA
  • The Trader position is a key member of the Residual Team, reporting to the Residual Trader. This role will manage the da...
  • 3/28/2024 12:00:00 AM

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Senior Full Stack Engineer (fully remote)
  • Roberts Recruiting
  • Boston, MA
  • Senior Software Developer Location: Remote: Greater Boston, NYC, or Providence areas We are hiring a senior-level softwa...
  • 3/27/2024 12:00:00 AM

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Production Manager
  • Airgas, Inc.
  • Billerica, MA
  • Production Manager- Billerica, MA- Monday - Friday - 1st Shift. The Production Manager leads and directs the day to day ...
  • 3/26/2024 12:00:00 AM

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Production Operations Manager - Food Industry
  • Randstad North America, Inc.
  • Sutton, MA
  • The Production Manager must efficiently work in a challenging fast paced environment with excellence. Demonstrating the ...
  • 3/25/2024 12:00:00 AM

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Account Manager
  • Teamwork Installation Specialists
  • South Easton, MA
  • Job Description Job Description The Account Manager will manage relationships with multiple clients in key business segm...
  • 3/25/2024 12:00:00 AM

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Principal Material Program Manager (MPM)
  • Mercury Systems, Inc.
  • Hudson, NH
  • In this role, you will have the opportunity to be a member of the MPM organization within the Supply Chain organization ...
  • 3/24/2024 12:00:00 AM

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Sales Account Executive - Offset + Digital Printing + Promotional Products
  • Kase Printing, Inc.
  • Hudson, NH
  • Role Description This is a full-time hybrid Sales Account Executive role located at Hudson, NH, allowing some work from ...
  • 3/24/2024 12:00:00 AM

Newton is a suburban city in Middlesex County, Massachusetts, United States. It is approximately 7 miles (11 km) west of downtown Boston and is bordered by Boston's Brighton and West Roxbury neighborhoods to the east and south, respectively, and by the suburb of Brookline to the east, the suburbs of Watertown and Waltham to the north, and Weston, Wellesley and Needham to the west. Rather than having a single city center, Newton resembles a patchwork of thirteen villages. According to the 2010 U.S. Census, the population of Newton was 85,146, making it the eleventh largest city in the state. Ne...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Product/Brand Management Manager, Sr. jobs
$151,123 to $200,089
Newton, Massachusetts area prices
were up 2.5% from a year ago