Produce Manager oversees operations and staffing for the produce department within a grocery store. Ensures quality and freshness of all produce, suggests changes to inventory and pricing, and purchases supplies when needed. Being a Produce Manager monitors quality of goods and service. Responsible for department staff training, assignments, and scheduling. Additionally, Produce Manager requires a high school diploma or equivalent. Typically reports to a head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Job Title: Produce Manager Job Code: 253 Department: Produce Reports To: Store Manager
Primary Purpose:
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
Duties and Responsibilities:
· Manage the Produce Department, including hiring, training and developing department associates
· Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
· Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
· Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
· Support the achievement of budgeted financial and operating results
· Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
· Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
· Control store expenses through proper ordering, care for supplies and equipment
· Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
· Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
· Ensure Produce Department schedules are written to provide extraordinary customer service at all times
· Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Produce Department
· Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
· Observe and correct all unsafe conditions that could cause associate or customer accidents
· Record and report all associate and customer accidents in accordance with established Food Lion procedures
· Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
· Ensure that all advertising and sales promotion materials and signage applicable to the Produce Department are properly utilized
· Ensure compliance with local, state and federal regulations
· Adhere to all company guidelines, policies and standard practices
· Maintain security standards
· Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
· Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
· Perform all other duties as assigned
Qualifications:
· High school graduate or equivalent preferred
· Excellent interpersonal, organizational, communication and customer service skills
· Good understanding of store operations preferred
· Ability and willingness to learn multiple tasks and technical requirements of the job
· Ability to use technical information to solve problems
· Ability to lead and direct others
· Must meet minimum age requirements to perform specific job functions
· Must be able to meet the physical requirements of the position, with or without reasonable accommodations
· Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Physical Requirements:
Job Type: Full-time
Salary: $19.00 - $23.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Experience level:
Shift:
Ability to Relocate:
Work Location: In person