STRATEGIC INITIATIVES PROGRAM MANAGER - PROCESS RE-ENGINEERING
WHAT IS THE OPPORTUNITY?
This position will work directly with the Head of Operations Innovation & Delivery and the Head of Wealth Management Operations, and is responsible for working closely with the Wealth Management business units by facilitating workshops with stakeholders to gain in-depth understanding of business strategy, processes, services, roadmap and the context in which the business operates and provide solutions to both tactical and strategic needs. This role works with Process Owners and Process Managers across Wealth Management to 1) document process and data flows and 2) partner to identify, drive and execute process improvements/transformations. Position will develop both written and visual depictions of project requirements and process flows. Works on moderately complex to complex issues and projects and processes.
What you will do
- Document and maintain process and data flows.
- Partner with process owners and process managers to identify and drive process improvements in highly complex and risk areas to maximize efficiency, quality and customer experience.
- Derive solutions from an end-to-end perspective, often extending to upstream and downstream businesses and applications.
- Review, analyze and make recommendations to the design and implementation of operational activities.
- Identify required data elements, and create source-to-target mappings
- Develop data quality metrics/ standards that identify gaps and ensure compliance with standards across the enterprise.
- Solicit, understand, and document the business requirements, processes and workflows.
- Lead the creation of requirements documents and serve as a subject matter expert to the developers building those functions, and work with the QA team to test the developed functionality.
- Manage projects and work product through a matrix managed environment
Must-Have*
- Bachelor's Degree, Finance, Business Administration or Technology preferred
- 5 years of experience in Financial Services or Banking industries
Skills and Knowledge
- 3-5 years of experience managing projects
- Expert of working in an agile environment creating user stories and closely working with technical team members to clarify and articulate requirements
- At least 5 years of experience in Business Analysis Skills – Requirements analysis, Elicitation, Agile Methodologies
- At least 5 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process
- At least 5 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment
- Analytical and Communication skills
- Planning and Co-ordination skills, engage with stakeholders – risk management, compliance for their inputs and approval for the updates to the processes
- Self-starter with an entrepreneurial spirit and an ability to bring clear direction in the face of uncertainty / ambiguity
- Demonstrated ability to Influence change, build relationships, communicate effectively, work under pressure, manage multiple priorities and deliver high caliber results.
- Proficiency with MS Excel and PowerPoint
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
- Diverse problem solving experience
Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.