Power Systems Rental Operations Manager jobs in Fort Wayne, IN

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!

We take immense pride in furnishing clients with a range of options, including monthly 4x4 Crew Cab Work Trucks, Utility Reel and Pole Trailers, Equipment Trailers, and Equipment Rentals. Our quest is to find exceptional individuals who align with our dedication to maintaining superior standards in work, all while prioritizing our customers' needs, ensuring optimal team productivity. If you are someone who possesses a strong work ethic and a relentless drive, and thrives in collaborative environments, we eagerly await your connection!

The System Administrator at PTR is responsible for the maintenance, configuration, and reliable operation of computer systems, networks, and servers. The Sr. System Administrator will lead and participate in 8 areas of Infrastructure management: Service Desk, Incident/Change/Asset Management, End-User Device Management, Communications/Collaboration/Telephony, Core Infrastructure, Cloud, BC/DR, and Infrastructure Operations and Management.   

This role will install and support hardware and software and participate in research and development to continuously improve and keep up with the IT needs of the organization, and will tune computer software systems and network connections to ensure high levels of availability and optimal functioning of the supported business applications. The Sys Admin role will have Help Desk responsibilities and will be part of our IT service management and technology support services team and will participate in the planning and implementation of policies and procedures to ensure system provisioning, maintenance, and monitoring that is consistent with company goals, industry best practices, continuous improvement and compliance requirements. The Senior System Administrator will report to the IT Director Infrastructure, Operations, & Security. 

COMPENSATION

This position has a competitive compensation package that is a combination of base salary plus profit sharing paid quarterly after 1 year of employment.

Please keep reading...

We encourage you to apply if you believe you have the skills, experience, and passion for the role, even if you don't meet every single requirement listed. We value diversity of thought and experience, and we believe that a variety of perspectives will help us to better serve our customers and community.

• Service Desk
• Monitor and resolve Help Desk tickets.
• Support and build out knowledgebase and contribute to knowledge management. 
• Provide support to IT systems including implementations and day-to-day operations, monitor and problem resolution for all the client/server/storage/network devices, mobile devices, etc. 

• Incident, Change, and Asset Management 
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnose and resolve problems per ITIL processes and methods. 
• Hardware, asset and equipment currency tracking, inventory, and reporting.
• Lead design and documentation and table tops for Incident Response Plan. 
• Network asset management; maintenance of network component inventory and documentation including technical specifications information. 
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary. 

• End-User Device Management 
• Support ordering of new equipment in time for new hires, etc. 
• Workstation, printers, scanners, laptops, phones, etc. conference room equipment maintenance.
• Manage MDM, end user accounts, permissions, access rights and storage allocations.

• Communications, Collaboration, Network & Telephony
• O365, Teams, Sharepoint platform administration, documentation and training as needed. 
• Network engineering and DBA coordination for desktop and server system implementation. 
• Design, implement, and maintain network infrastructure, including switches, routers, firewalls, and VPNs .
• Monitor network traffic and performance, identifying and resolving issues to optimize efficiency and reliability 
• Implement and enforce network security measures to protect against unauthorized access, malware, and other threats 
• Communications and connection solutions management, including workstation connectivity, LAN, website, intranet, and internet applications 
• Configure and maintain VPNs and other remote access solutions to facilitate secure connectivity for remote users and branches 

• Core Infrastructure & Operations 
• Manage IT system infrastructure and any processes related to these systems. 
• Infrastructure capacity planning . Optimize system operations and resource utilization and perform system capacity analysis and planning. 
• Monitor system performance and reliability, implementing proactive measures to prevent downtime or disruptions  
• Ensure compatibility of all software applications with IT Infrastructure. 
• Maintain network, servers, routers, firewalls, access points, and hardware components including scheduling and management of software and hardware upgrades, patches, reconfigs, purchases 
• Monitor and analyze system, server, application, network, and input/out device performance 
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. 
• Manage the daily activities of configuration and operation of IT systems. 
• Deploy and maintain virtual machines, containers, and other cloud resources to support organizational needs 
• Support of application development and project SDLC stages  
• Install, configure, and troubleshoot server operating systems and software 
• Design, deploy, configure, and maintain virtual desktop infrastructure (VDI) solutions to meet the organization's needs. This includes managing virtual desktop pools, images, and user profiles  

• Cloud 
• Cloud account administration and licensing and cost management 
• Operating system, infrastructure and platforms as a service management 
• Design, implement, and manage cloud-based infrastructure and services, leveraging platforms such as AWS, Azure, or Google Cloud.
• Deploy and maintain virtual machines, containers, and other cloud resources to support organizational needs 
• Optimize cloud resources for cost efficiency and scalability, monitoring usage and performance metrics 
• Implement cloud security best practices, including identity and access management, encryption, and compliance controls 
• Work closely with development teams to facilitate the deployment and operation of cloud-native applications 

• Resilience: DRP/BCP 
• Perform and test routine system backups and restores and recovery 
• Design and document disaster recovery plan and support/lead table tops aligned to business continuity plan 

• Infrastructure and Operations Management 
• Negotiate with and manage vendors, outsources, contractors, etc. to secure optimal services 
• Develop and maintain policies, procedures, training plans for system administration 
• Other technical duties as assigned 

• MUST HAVE
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). 
• Proven experience (10 Years) in a senior or lead systems administration role, with a strong background in managing enterprise IT infrastructure 
• Five (5) years' experience in Computer Network Operations to include: 
• TCP/IP, networks, computer configuration, remote manipulation of systems (FTP, mapping drives, share accounts), remote monitoring and administration. 
• Sun Solaris, HP-UNIX, Linux, VMS, and Windows operating systems administration to include shell scripting and XML 
• Networking equipment and router operations 
• Experience with cloud computing platforms and services, primarily Azure 
• In-depth knowledge of server and network technologies, including Windows Server, Linux/Unix, Active Directory, DNS, DHCP, TCP/IP, VLANs, VPNs, and firewalls 

• NICE TO HAVE
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) 
• Relevant certifications (e.g., MCSE, CCNA, AWS Certified SysOps Administrator, Azure Administrator) are a plus 
• Experience with databases, networks, and patch management 
• Knowledge of system security and data backup/recovery methodologies
• Knowledge of network, PC and platform operating systems 
• Working technical knowledge of current systems software, protocols, standards including firewalls, Active Directory and more. 
• Strong knowledge of local area network administration. 
• Hands on software and hardware troubleshooting experience. 
• Experience with D365 F&O and other operating systems a plus. 
• Software development experience a plus. 
• Ability to explain technical concepts to inexperienced users. 
• Resourcefulness and problem-solving aptitude. 
• Strong written and oral communication skills, excellent attention to detail.  
• Works well in a team environment and is a strong team player. 
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness.  
• Flexible and adaptable with the ability to work under pressure to meet deadlines in a fast-paced environment. 

EMPLOYEE BENEFITS

Wellness Program: Experience our on-site CrossFit-style gym, complete with a dedicated full-time personal trainer. Engage in group classes, virtual personal training sessions, training program development, and nutrition coaching programs offered.

Employee Perks: Enjoy a range of benefits including PTR Swag and a Uniform/Boot Allowance. Explore our on-site Micro-Markets for a variety of snack choices. Avail discounts on Phone Services, Supplier Vehicles, Mobile Detailing, and Tool & Equipment purchases, among other offerings.

Profit Sharing Program: Join our Profit Sharing Program, a direct involvement in PTR's triumphs, with the potential for quarterly financial rewards based on the company's profitability.

Comprehensive Benefits: Embrace a holistic benefits package that commences on your very first day at PTR. This encompassing package incorporates competitive remuneration, outstanding healthcare (including mental health and virtual healthcare), dental, and vision coverage. Additionally, enjoy generous paid time off, 401(k) matching, and coverage for life, accidental death, and disability. Engage in continuous learning and development opportunities and more.

Structured Training & Feedback: Our partnership with the Predictive Index ensures that we provide optimal support and understanding of our team members' motivations. Customized training, coaching, and feedback are regular features. Performance and attitude evaluations are conducted every 6 months, emphasizing growth.

Culture & Connection: Just as we cultivate personalized relationships with our customers, we foster the same approach within our team. A tech-forward workplace nurtures a highly collaborative culture, aligned with our core values. We promote inclusivity through Employee Resource Groups (ERGs), PTR Field Days, PTR Text Alerts, the Extra Mile recognition program, and numerous other initiatives.

Premier Truck Rental Is an Equal Opportunity Employer 

Our unwavering commitment involves consistently expanding our inclusive team, encompassing a wide array of backgrounds, viewpoints, and talents. Our ethos staunchly opposes any form of discrimination, embracing individuals without regard to race, religion, color, national origin, gender (including aspects of pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally safeguarded attributes.

If you require support or accommodation due to a disability, please feel free to reach out to us at careers@rentptr.com. We are here to assist.