Policy Change Supervisor jobs in Texas

Policy Change Supervisor supervises a group of insurance policy change technicians to ensure that policy changes and requests are carried out according to established guidelines. Determines action on changes for which a policyholder has applied, but which are not covered by policy provisions, and computes costs or allowances for policy changes. Being a Policy Change Supervisor contacts policy owners and field agents with pertinent information that may affect a policy change. Does not have underwriting approval. Additionally, Policy Change Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Policy Change Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Policy Change Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • 27 Days Ago

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Oil Change Assistant Manager
  • Take 5 Oil Change
  • Palestine, TX FULL_TIME
  • Company:Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our fr...
  • Just Posted

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Oil Change Technician
  • Take 5 Oil Change
  • Port Arthur, TX FULL_TIME
  • Job descriptionOverview:Are you a people person? Self- Motivated? Do you love working with cars?If so, here is good news for you! Take 5 Oil Change is offering an opportunity to showcase your skills a...
  • 30 Days Ago

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Kitchen Supervisor- Smoke Shack San Antonio Airport
  • Kitchen Supervisor- Smoke Shack (San Antonio...
  • San Antonio, TX FULL_TIME
  • Your career deserves... MORE OPPORTUNITIES Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and din...
  • 7 Days Ago

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Supervisor- Smoke Shack (San Antonio Airport)
  • Supervisor- Smoke Shack (San Antonio Airport)
  • San Antonio, TX FULL_TIME
  • Your career deserves... MORE OPPORTUNITIES Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and din...
  • 1 Month Ago

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Game X Change Sales Associate - McKinney
  • Game X Change
  • Mc Kinney, TX PART_TIME
  • Game X Change of McKinney is looking for part-time sales associates to start immediately. Excellent social skills are a must as we are a customer service-oriented business. Retail Sales Associate Part...
  • 16 Days Ago

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Contract Role: Senior Instructor - Simulator Change Coordinator in Mineral, VA
  • LanceSoft Inc
  • Mineral, VA
  • Length of Assignment: 1 year possibility to extend based on project need/performance Per Diem: $166/day Work schedule: 4...
  • 4/24/2024 12:00:00 AM

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Engineering Change Coordinator
  • Johnson Controls International
  • San Antonio, TX
  • What you will do You will be responsible for developing and maintaining bill of material information for all products ma...
  • 4/23/2024 12:00:00 AM

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Change Coordinator
  • Fincantieri Marine Group
  • Marinette, WI
  • Job Description POSITION SUMMARY This position will be based in our Marinette, WI office to provide coordination of iden...
  • 4/23/2024 12:00:00 AM

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Office Administrator
  • Helm US Corporation
  • Houston, TX
  • The ideal candidate will be in charge of the organization and efficiency of daily office operations. From scheduling cli...
  • 4/23/2024 12:00:00 AM

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Organizational Change Management Coordinator (Hybrid): 24-00060
  • Platinum Resource Group
  • Newport Beach, CA
  • Job Description Job Description HYBRID – Organizational Change Management Coordinator Location; Newport Beach, CA JOB DE...
  • 4/22/2024 12:00:00 AM

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Change Coordinator
  • Fincantieri Marine Group
  • Marinette, WI
  • Job Description POSITION SUMMARY This position will be based in our Marinette, WI office to provide coordination of iden...
  • 4/21/2024 12:00:00 AM

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Engineering Change Coordinator
  • Compunnel Inc.
  • Columbus, MS
  • Coordinates and tracks all engine changes and modifications through all Divisions. Works closely with Product Developmen...
  • 4/20/2024 12:00:00 AM

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Contract Role: Senior Instructor - Simulator Change Coordinator in Mineral, VA
  • LanceSoft
  • Mineral, VA
  • Length of Assignment: 1 year - possibility to extend based on project need/performance Per Diem: $166/day Work schedule:...
  • 4/20/2024 12:00:00 AM

Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast. Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Policy Change Supervisor jobs
$70,602 to $92,310

Policy Change Supervisor in Parkersburg, WV
·       Attempt to resolve the issue through discussion with the Graduate Advisor and the original supervisor.
January 19, 2020
Policy Change Supervisor in Charleston, SC
The traditional role of the supervisor has been to plan, direct, and control the work done by subordinates.
February 03, 2020
Policy Change Supervisor in Cheyenne, WY
·       Ensure that both “old” and “new” supervisors are part of the decision.
January 29, 2020