Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
DESCRIPTION: Execute monetary transactions for guests in an assigned window bank. Maintain an accurate balance count of company assets while providing excellent customer service at our Wind River Hotel & Casino and Little Wind Casino locations. Title 24: Non-Sensitive Safety Position.
DUTIES AND RESPONSIBILITIES: The following is a list of the main duties/responsibilities: other duties may be assigned as deemed necessary.
· Maintain accurate handling of guest and company funds by processing all transactions and documentation in accordance.
· Exchange gaming chips and tickets, cash checks, credit/debit transactions, and hand pay/jackpot payouts.
· Maintain till balance and safeguard casino cage assets during assigned shift.
· Strong communication skills with the ability to assist guests with inquiries and advise on current promotions.
· Maintain professional appearance and workstations.
· Performance of duties requires standing for majority of shift.
· Must adhere to all Tribal Ordinance, Regulations, Minimum Internal Control Standards (MICS), System of Internal Controls (SICS), and Casino Policies and Procedures.
· Perform other job-related duties as assigned by supervisor and/or manager.
REQUIREMENTS:
· Available nights, weekends, holidays, and other times as deemed fit by manager.
· Cash handling experience preferred.
· Proven ability to work with numbers and cash accurately.
· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
· Ability to operate calculators, computers and money counters for cash and coin.
· Ability to read, analyze and interpret simple documents, such as safety rules, operating and maintenance instructions and procedure manuals.
· Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with frequent changes, delays, and unexpected events.
· Basic analytical and deductive reasoning ability. Must be competent in computer skills.
· Well-organized with a customer-oriented approach.
· Adaptable and willing to learn new techniques.
· Must have significant experience in a gaming environment.
· Complies with policies and procedures.
CONDITIONS OF EMPLOYMENT:
· Must be licensable under the requirements of the Northern Arapaho Gaming Agency.
· Must be 18 years old
· Must have a valid Wyoming driver’s license.
· Must be able to pass a background check
· Must pass a pre-employment drug test.
WORK ENVIRONMENT:
· Must be able to work in a second-hand smoke, high noise, bright lights, dusty and smoke-filled environment.
· Must have ability to deal with and adapt to frequent changes, delays, and unexpected events at times.
· Must be able to work sitting at workstation for duration of the shift
· Must be able to lift 25 lbs.
BENEFITS:
· Health Insurance- employee is eligible within 60 days of initial hire date.
· 401K- employee is eligible after one year of in-service and 1,000 working hours.
· Dental and Vision Insurance-employee is eligible to apply within 60 days of initial hire date.
· Guaranteed Life Insurance-employee is eligible from 1st day worked.
Job Type: Full-time
Pay: $13.00 per hour
Benefits:
Shift:
Weekly day range:
Work Location: In person