Player's Club Director - Casino jobs in Massachusetts

Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Player Services Shift Manager
  • Plainridge Park Casino
  • Plainville, MA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

     

    We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

     

    Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

    WE LOVE OUR WORK.

    • Responsible for supervising staff and the overall daily management of a designated shift.
    • Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
    • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
    • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
    • Ensures customer service standards are followed by all team members and addresses issues as they arise.
    • Assists with guest inquiries while monitoring and applying service recovery within authorized levels.
    • Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.
    • Monitors operation supply inventory on assigned shift. Notifies manager of issues.
    • Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.
    • Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.
    • Verify vault accountability at end of shift on assigned shift.
    • Verify Credit line availability in absence of Shift Manager on assigned shift.
    • Verification of main bank and window cashier drawers.
    • Prepare customer deposit and safekeeping log.
    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
    • Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. 
    • Maintains strict confidentiality in all departmental and company matters.

    BRING US YOUR BEST.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Must be at least 21 years of age.   
    • High school diploma/GED; or two to four years related customer service experience and/or training; or equivalent combination of education and experience.
    • Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
    • Must have excellent verbal and written communication skills.
    • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
    • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).

    STAY IN THE GAME. FOLLOW US.

    We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

       

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

     

     

     

     

     

     

     

    STARTING SALARY

    Starting at $60,000
  • 28 Days Ago

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Player Services Cashier - Full-Time
  • Plainridge Park Casino
  • Plainville, MA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 23 Days Ago

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Player Services Cashier - Full-Time
  • Plainridge Park Casino
  • Plainville, MA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 1 Month Ago

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Player Services Associate
  • Eastward Ho Country Club Inc
  • Chatham, MA FULL_TIME
  • DescriptionReports to: Head Golf Professional, Assistant Golf Professional(s), Player Services ManagerEmployment Status: Seasonal; Part TimeFLSA Classification: Non-ExemptJob Summary:Work directly wit...
  • 26 Days Ago

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Player Services Main Banker - Part-Time
  • Plainridge Park Casino
  • Plainville, MA PART_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 28 Days Ago

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Player Services Main Banker - Full-Time
  • Plainridge Park Casino
  • Plainville, MA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 1 Month Ago

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Shooting Club Director
  • PALMETTO BLUFF INVESTMENTS LLC
  • Bluffton, SC
  • Job Description Job Description Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina betwee...
  • 3/29/2024 12:00:00 AM

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Club Director
  • The Boys & Girls Clubs of Lee County
  • Fort Myers, FL
  • Job Description Job Description Come join the fun at the Boys & Girls Clubs of Lee County! It's a great time to join the...
  • 3/29/2024 12:00:00 AM

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Club Director-Suncor
  • BOYS AND GIRLS CLUBS OF METRO DENVER INC.
  • Denver, CO
  • Description Our Club staff members are educators, coaches, mentors, community leaders, and ambassadors. They don't just ...
  • 3/29/2024 12:00:00 AM

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Age Group Swim Head Coach
  • Patriot Aquatics
  • Irvine, CA
  • Job Description Job Description Organization: Patriot Swim Club Location: Beckman HS Hours: 3:30-8:00 pm, Monday to Frid...
  • 3/28/2024 12:00:00 AM

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Program Leader-Tichenor Club
  • Boys & Girls Clubs of Greater Cincinnati Inc
  • Erlanger, KY
  • Primary Function: To plan and implement programs for Club members in accordance with BGCGCs mission, with emphasis on th...
  • 3/28/2024 12:00:00 AM

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Varsity Hockey Coach
  • Wayne County Schools Employment Network
  • Allen Park, MI
  • Position Type: Athletics/Activities/Coaching Date Posted: 3/1/2024 Location: Allen Park High School Date Available: 09/0...
  • 3/27/2024 12:00:00 AM

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Club Director/Site Coordinator - After School Program (FHHS)
  • Boys and Girls Clubs of Palm Beach County, Inc.
  • West Palm Beach, FL
  • Job Description Job Description BOYS & GIRLS CLUBS OF PALM BEACH COUNTY POSITION DESCRIPTION Title: Club Director/Site C...
  • 3/25/2024 12:00:00 AM

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Club Director - After School Program at Canal Pt Elem School
  • Boys and Girls Clubs of Palm Beach County, Inc.
  • Canal Point, FL
  • Job Description Job Description Title: Club Director Department/Location: Canal Point Elementary School Boys & Gilrs Clu...
  • 3/25/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Player's Club Director - Casino jobs
$62,950 to $115,937

Player's Club Director - Casino in Lincoln, NE
The Resorts World Catskills Players Club card is designed to give you benefits within its doors and beyond.
January 07, 2020
Player's Club Director - Casino in Orange, CA
If you ever win on a free chip from club player casino you will not receive your money.
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Player's Club Director - Casino in Modesto, CA
Club membership is free and some casinos reward you as soon as you sign up with free play or a meal on the house.
December 28, 2019