Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Player Development Manager:
Provides customer service to our gaming guests above and beyond what is normally provided on the gaming floor. Create a friendly rapport with customers to promote loyalty among our guests, ensuring a return visit. Hosts special events, involved in mailings to high end customers, acts as a customer service representative on the gaming floor who guests recognize and can contact for services, events, complaints, or any other gaming needs. Ability to resolve a customer complaint or problems. Able to call customers verifying RSVPs and make personal invitations. Help with evening, weekend, and off-property trips/events/promotions. Completes other duties as assigned.
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We are seeking a highly motivated individual with excellent interpersonal skills to join our team as a Player Development Manager
Join our team today and be part of an exciting and dynamic gaming environment!
Note: This job description is intended to provide an overview of the responsibilities and skills required for this position. It is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time
Pay: From $45,000.00 per year
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Work Location: In person