Pit Clerk Manager - Casino jobs in California

Summary:

Directs activities of dealers and supervisors engaged in providing services to guests and in maintaining facilities and equipment of table games by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities Include:

• Inspects pit areas to ensure equipment is operative and observes employees and guests to assure that guest service levels are being maintained.
• Monitors equipment to assure that tables are in good repair, and that gaming devices meet or exceed standards.
• Fills in for Shift Manager when Shift Manager is off Duty such as days off, vacation, etc.
• Supports and communicates with Shift Manager then Table Games Director.

Supervisory Responsibilities:

Manages up to10 subordinate Floor Supervisors who supervise up to 70 dealers and pit clerks in the Table Games Department. Is responsible for the overall direction, coordination, and evaluation of the pit, including game spread and limits. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Filling out performance reviews; disciplines and commends employees; addressing complaints and resolving problems, addresses employee attendance issues. More importantly reports all issues involved in Shift to Shift Manager.

• Must be 21 years of age or older.
• High school diploma or general education degree (GED); college degree a plus.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Must possess good organizational skills.
• Must be able to interact with management, co-workers, and guests in a professional and courteous manner.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; and follows up.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Gaming Requirements-Interprets, follows, and implements TICS/MICS guidelines.
• Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Player Tracking Database software. Some knowledge of Windows, ACSC, and entering shift figures in excel form (some training can be done at this level.)
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand. The employee is frequently required to talk or hear. The employee is occasionally required to walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

All applicants must be able to demonstrate their U.S. work authorization during the employment verification process.