Pipeline Operations Manager jobs in Texas

Our Opportunity

GPJ is looking for an Account Operations Manager to join our team! This role will oversee the operational components of delivering client programs, focusing on the financial and operational success of all projects.

This role is hybrid out of either our Austin or San Francisco location requiring you to come to the office 2-3 days per week.

Your Role

• Manage day-to-day operational aspects of our client program delivery, with a strong focus on their financial and operational performance
• Work with the internal team on budgeting processes, including templates, training, consistency, and accuracy
• Oversee reconciliation
• Work with client procurement teams on SOWs, POs, invoicing, and compliance
• Collaborate with account leadership to ensure our account margins, client satisfaction, and account growth align with GPJ's standards
• Ensure all GPJ financial and operational processes are consistently adhered to
• Communicate any program risks to our operational, financial and account leadership teams, ensuring a proactive and informed approach
• Escalate any known issues or significant risks properly
• Guarantee compliance with both GPJ and client contract requirements, as well as policy governance
• Support client and account teams in providing ad hoc financial analysis

Your Impact

In your role, you will have influence and responsibility over:

Review project/program budgets in collaboration with account teams:

• Budgets
• Scope Documents
• Proposals
• As Sold Documents
• Work Orders
• Sub-Budget Categories: i.e. Service / Fabrication Specific
• Change Orders

Monitor & communicate performance of projects

• Monitor actual v. estimate performance on a regular cadence
• Communicate project/program status to interested parties and escalates as needed
• Proactively identify, mitigate and escalate issues and risks
• Variances are immediately addressed
• Conducts root cause analysis for variances and educates/adjust process accordingly
• Ensure Change Orders are presented & approved when scope changes
• Ensure Job Cost transfers are approved and processed

Ensure account and project team compliance with GPJ Processes:

• Ensure Procedures are followed for receiving signed SOW and PO's prior to commencing work on behalf of the client
• Ensure team utilizes functionality in Project Management Software i.e. staffing grids entered and 3rd party budgets entered
• Ensure project documentation is properly stored and managed between all systems

Your Competencies

Accuracy - Deliver work with precision, completeness and free from error or defect. Engage others & research as needed to provide a clear, complete & accurate product.

Collaboration - Seek opportunities and take action to ensure effective collaboration with the GPJ internal teams, other Project agencies, clients and partners. If responsible for leading people or a team, model this behavior for the team and expect the same behavior from employees.

Communication - Respond timely and accurately to requests for information, ensuring all appropriate parties are included. Provide regular updates on workload status based on established metrics.

Proactive - Take control and facilitate change instead of waiting and reacting. Take the initiative to improve the business on any level, no matter how small.

Relationship Builder - Develop, maintain and strengthen partnerships with others inside and outside the client organization. Identify new stakeholders, manage client expectations, define new business opportunities and deliver against clients' needs while skillfully balancing the needs of the client and those of the agency.

Situational Awareness & Proactive - Take the initiative to fully understand the entire process (including steps outside of the AO dept) in order to be able to identify potential delays or mistakes before they happen.

Your Skills & Experience

• 5 years of industry related experience
• Math Skills. Has an accounting or finance background
• Computer savvy. GSuite and previous experience with JDE or Deltek or similar tools preferred
• Organized. You can be working on 30 shows at one time. Tasks can be estimating the show, issuing POs, paying invoices or reconciling it. This is not a 1 project at a time position.
• High functioning. At your best when working under time restrictions and with numerous personality types. You communicate well with personnel at all levels within the organization.
• Team Player. This position will have contact with numerous vendors. Must understand their role and understand how to service the client.
• Flexible. Able to shift work and priorities as needed. You are free to travel and will work irregular hours for your clients as required.

Salary Range: $70k - $90k

Salary is dependent on a variety of factors including (but not limited to) experience, skills, and location.

Who We Are

GPJ is the world leader in experiential marketing. Our 29 global offices are filled with fearless people dreaming up ideas that are transforming industries and bringing the most respected brands to life in powerfully, exciting ways. We are a part of the Project Worldwide family. An independent, employee-owned global network of complementary, wholly-owned agencies.

You read that "employee-owned" part, right? You heard us correctly. You work hard, she works hard, we all work hard… we all succeed and reap the rewards. We have an Employee Stock Ownership Plan (ESOP) – providing our employees with an ownership interest. We thought you would want to know that. In fact, there is a lot more you would want to know about us, like our FTO policy (no more "accruing" time off) only to be included if applicable, our employer matching 401(k) plan (no vesting period), our "no employee contribution" healthcare option. But we are getting ahead of ourselves here, let's talk about this exciting opportunity first and we can fill you in on our perks & benefits later.

GPJ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class. In addition to federal law requirements, GPJ complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GPJ expressly prohibits any form of workplace harassment based on any protected class.